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  • Report: #510155

Complaint Review: Andrae Michaels National Portrait Company

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  • Submitted: Friday, October 16, 2009
  • Last Posting: Thursday, October 21, 2010
  • Reported By: Sandra — statesboro Georgia USA
Andrae Michaels National Portrait Company
13710 Struthers Rd, Ste 105 colorado springs Colorado 80921 United States of America

Andrae Michaels - National Portrait Company paid over 400.00 for pictures. I was told they had to be retouched and I would get them in 3-4 weeks. this was in July. I called them and expressed my concerns because I was leaving the country. colorado springs, Colorado

*UPDATE EX-employee responds: Hope


1Author 0Consumer 2Employee/Owner

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I was approached about a sitting while shopping in Bi Lo's. paid the fee had the pictures taken in July. viewed the pictures on 17 July and purchased the entire pkg. However there was something wrong with my husbands eyes and needed to be fixed. I was assured by the sales person showing the oictures that she personally would fix them and get them back to me in about 4 weeks. I paid over 400.00 for these pictures. I called the studio in August actually it was  August the 20, because I was leaving the country and had not received my photos. I was told that They were mailing them out on the 7th of Sept 09. and I should have them within a couple of days. ok now here it is October 15 and I still do not have my photos.  I have contacted the company several times and left messages. No one has returned my calls. I want a refund for breech of contract. If I need to sue them, I will !it is the principle, if you can not deliver the goods, dont take the money. There is no excuse for this type of practice, and I'm sure there are more people out there just like me. {being taken advantage of}

This report was posted on Ripoff Report on 10/16/2009 7:12:10 AM and is a permanent record located here: http://www.ripoffreport.com/photography/andrae-michaels-nati/andrae-michaels-national-por-7d4ab.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Andrae Michaels Customer Service

AUTHOR: Christine Laman - Colorado Springs (United States of America)

We at Andrae Michaels apologize for the inconvenience this customer experienced.  We shipped out her order while she was out of town and have postal confirmation that it was delivered. Unfortunately when she returned it was not there.  We reprinted her order and have contacted this customer.  Due to the customer service issue we are sending her a CD of all her images (a $200 value). 


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#2 Ex-Employee

Hope

AUTHOR: jdavis - (United States of America)

I'm not sure why your salesperson told you they could fix this issue and even upon fixing it why you'd get it back so soon.  I hope you get all your money back and find a better company in the future.  Sue them.

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