BLUE HAVEN POOLS- "CHARLOTTE NC" Scammers, cheats, nasty people, no customer service, huge bait & switch!!!!! Pineville North Carolina

To Whom It May Concern;

We read the report from "unsatisfied customer" in Charlotte regarding our company. We have NO ONE under construction for 4 and 1/2 months and since this person did not post their name, address or any other related information to allow us to identify them and respond, we can only come to the conclusion that this is a competitor putting false and detrimental information on this website about our company.

Why would the editor at Rip-off Report allow anonymous "consumers" to post this kind of slander? This is a very cavalier and frivolous way of posting complaints - how can you possibly know if they're true if you haven't verified that they are being truthful or that they are even a customer of ours? If there is anything that we can address or resolve with this customer, this anonymous posting is certainly not going to allow us to do so.

We pride ourselves in customer service and keeping our customers happy, above and beyond what most pool builders will do or extend themselves to. We have, on staff (and may be the only pool builder in Charlotte who does) a full-time warranty/service coordinator as well as an in-house service technician who do nothing but arrange for the completion of warranty work to resolve customer problems. Because of this and because we are certain of the high dedication level of all our employees, it is extremely upsetting to see this information posted about us and if we can legally stop it, we will. If this is, as we suspect, a competitor of ours, we will begin litigation proceedings against them to collect damages to our reputation. If it's not a competitor and truly is a customer of ours, we would like the opportunity to either try to resolve their issues or, at the very least, post a rebuttal to the claims of incompetence, unprofessional behavior and untruthfulness being waged against us. WE DO NOT OPERATE IN THAT MANNER. Personally, I do not recall having a phone conversation with any customer discussing my relationship with any of my employees, family or otherwise, and truthfully would never have had such a conversation with a customer or acted in the unprofessional manner described in this posting.

We would like the cooperation of the powers in charge at Rip-off Report in assisting us to identify the party and/or domain address from which this posting was sent however having read up on some of the complaints regarding this website, we have very little hope of such information being relayed to us. We will attempt to investigate it and find out ourselves, however, since you accepted this and posted it, we are beginning with the editor of the website to request this information. Since the original posting, we have sent 4 emails to the editor requesting further information but without response. If this indentification cannot be made, we request that it be removed from your site in its entirety. We will pursue this, to the extent of hiring an attorney to investigate, to find out who this person is and will pursue any litigation that may result to the fullest extent that the law allows. In particular, it would be pertinent to verify that the person who wrote this actually has a contract with us and is truly this upset. We would be happy to address that person, should he or she really exist, to regain the goodwill that we try to maintain with all customers. If this is a customer and not a competitor, I ask that they contact me at the phone or fax number below and speak directly to me.

Frank Aylward, President
Blue Haven Pools of NC Inc.
Ph #704-889-1300
Fx #704-889-1304

Sir, you are the president of a very shady company. I too, was ripped off and have a pool that every promise made, was false. I thought the salesman would NEVER leave my house the day he came to see if a pool would fit in my back yard. He was there until almost 11:00 pm, because your folks on the phone told him to sell and sell hard. I was told my pool would be $14,000 and that my payments would be $260 a month. When my pool was delivered, it was $17,000 and my payments had been changed to $386 a month. Why? Because the company added a water filtration system, I could not even use, nor did I want it, but was told it was too late anyway, and that if I didn't want it, I would have to come up with $7000 and they would remove the pool. When I called customer service the very next day to cancel, I was told it was too late, and again, the $7000 threat and they threatened me with a lein on my house. Plus, I was promised that if I sold my house, the pool would be moved to my new location at no cost to me. What do you know? I called to have it moved and was told it would cost me $3500. Not to mention, I was told this pool did not require any chemicals, but guess what? You DO NEED CHEMICALS!!! You guys are scam artists! Deal with it, I am sure you already know. You have NO customer service, only threat artists, and scammers. How can you be president of a company and not know that you rip people off? How? Please, give us all a break. After all the complaints on this site, you have the nerve to say it isn't true? My email address is barbizzle145@yahoo.com. I am not afraid to put it out there, that I am actively searching for anyone who is interested in a class action lawsuit against your company.

The above response is directed at another company entirely. She has mistakenly affiliated us with "BLUE WORLD POOLS" we are not, nor have ever been known by this name or operated in the Florida market. Our pools are never "delivered" they are built on site in-ground concrete pools.

Frank Aylward
President of Blue Haven Pools of NC, Inc
Ph. # 704-889-1300