• Report: #826902

Complaint Review: GoChemless.com

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  • Submitted: Sunday, January 22, 2012
  • Last Posting: Wednesday, February 01, 2012
  • Reported By: Nothappyman — Ft lauderdale Florida United States of America
GoChemless.com
Internet United States of America

GoChemless.com Richard Hill gochemless pool stained brown, Internet

*Consumer Comment: Love Go Chemless!


3Author 2Consumer 0Employee/Owner

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This company claimed that you do not need chemicals to keep your pool clean. If I buy this copper unit from them for 1500. So I did. It came with instruction manual that said so easy a child can install. Ha total lie. I had to call a plumber and an electrician to install this monstrosity. After a week of trying to call for help and speaking with a so called doctor Russell. Which I looked up and he has no doctor degree anywhere in the united states.

Finally get them to give me some sort of help. So I run this contraption for couple of days and find now my pipes have a leak cause I had to cut my existing pipes to fit this thing. Leak fixed now I find that I have to add bromine tabs to my skinner? Umm this is where I get pissed. This is supposed to be a chemical free unit. Uhhh last I checked bromine is a chemical.

So I call and get no help from this so called doctor Russell. Then I get a call back from a guy named Richard Hill this guy tells me that the bromine tabs are used to balance out the pool at first and go ahead and let it run couple more days and it will adjust. So I do now 4 days later my pool walls are brown and black. Not coming off with a metal brush. I need answers so I call this guy Richard Hill and his answer is I installed the unit wrong. So my response is if my installation is wrong come fix it. He just Hung up.

I called and called no reply. I called a local pool company to come and estimate my damage. They say the unit put out so much copper that it permanently stained my walls. And that if I had swam in it I or my family would have some sort of damage to our bodies. Because I wanted to better myself and listen to this website cause of its so called doctor Russell now I have to get my pool re marcited. Please do yourself a favor and do not purchase this unit from Richard Hill of Coral Springs.

This report was posted on Ripoff Report on 1/22/2012 9:35:33 PM and is a permanent record located here: http://www.ripoffreport.com/pool-services/gochemless-com/gochemless-com-richard-hill-go-18491.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Owner of Company

GoChemless' owner responds

AUTHOR: Michael Self - fort lauderdale (United States of America)

My name is Michael Self, I am the owner and founder of Go Chemless.  I am the inventor of the unit and, along with Dr. Russell Betts, PhD in Organic Chemistry, we created this company and the products it sells.

This fictitious "report" was filed by a disgruntled former partner in the business.   Out of respect, I shall not name him in this rebuttal.  Nor shall I engage in any tit-for-tat on his statements.

A.P., if you have a problem, my door is open to talk to you about it and has been since you abandoned this project last summer.


Sincerely,
Michael Self, founder & chief engineer
Go Chemless, Inc.


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#2 Update By Author

Can't Pawn off Problems. Fix Them

AUTHOR: Nothappyman - Ft lauderdale (United States of America)

Finally someone else besides Richard Hill to handle my case. Nice one to try and pawn off the problems with this gochemless unit on a former partner. I just want my money back on this contraption that does not work as described. You still have to use CHEMICALS, my pool is Still GREEN, and my walls are STAINED BROWN!!!!! Not to mention all my pumbimng has to be redone. who is going to pay for all that??? Glad to hear you Micheal Self invented this? Now invent me a solution!
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#3 Consumer Comment

Clearly stated

AUTHOR: Ashley - springfield (U.S.A.)

Its clearly stated on their website that you will still have to add chemicals to your pool in order to use this product. They claim that it will reduce your chemical usage by up to 90%. You are not understanding the product clearly.
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#4 Consumer Comment

Love Go Chemless!

AUTHOR: Jessie - Pompano Beach (United States of America)

We love this system! Our pool water sparkles! The product was very easy for my husband to install. As a senior citizens we are always looking for ways to simplify our chores around the house. Everything my husband needed was in the kit. There is an easy to follow instructional video included. We are happy that we no longer have trips to the pool store for the chemicals. No more dragging the heavy jugs from the car to the backyard. What is the big deal about putting a small chlorine tablet into the dispenser once a week? It sure beats the heck out of carrying around the chlorine jugs. You will find that your family will have soft hair, no dry skin and no irritation of the eyes. Thanks Go Chemless!!!
 
Jessie G

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#5 Update By Author

STILL RIPED OFF HERE

AUTHOR: Nothappyman - Ft lauderdale (United States of America)

Clearly Jessie and Ashley are from the company. By putting even that little puck in the skimmer is like adding gallons of Chlorine in the pool. This is all information told to me by the company that had to remarcite my pool walls. Thousands in the hole and at this point no one from this horrible company came forward to help.
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