Pond Solutions - Absolutepond - Pond and Landscape Solutions Pay money, get nothing Troy, Michigan

I ordered a $205 pump from Pond Solutions, Inc. at the end of September.  The order was promptly acknowledged and my credit card charge occurred within 5 days.  The order was to be shipped within two days. It is now October 29 and I have received no response to increasingly concerned emails asking for the order status and finally a refund.  Also, no response to phone messages (but they give no phone number and I had to sift local business directories to find a number with an answering machine.)

My complaint matches others here and elsewhere (e.g. Dave's Garden).   Actually, I had two problems.  The first involved an ebook order.   When it didn't arrive I sent an email noting the failure and indicating I needed it to select one of their pumps.  They stated it had been sent electronically, but there was no evidence of this on my computer.  Like a fool, I assumed it had been a network problem and went ahead with the pump order.

Dumb.  I've now learned that however cool the website, check for credentials and complaints before ordering.