Sunlight Saunas is nothing more than a huge scam. I attended a trade show in May, and purchased a Sunlight Sauna from www.sunlightsaunas.com for my wife that has MS. This was supposed to be a great product for my wife….. I later found I was ripped off on price versus the quality I received. What junk! From the beginning all they did is LIE to me and my wife. They told me they made everything in the US – WRONG – then when I called they said just the heaters were made in the US. WRONG – the heaters have Chinese writing on the back and the box has Chinese writing. The wood is junk, started to warp only after 6 times using the product. The heaters barley heat up and when they do the sauna starts to smell. Maybe out gassing – it is made in CHINA.
After knowing I have been ripped off I called them to get a refund. They told me I would have to pay:(a) storage fees and costs associated with re-routing the Goods; (b) a handling and restocking fee in the amount of $499 USD for each Signature, $499 USD for each Select, $199 USD for each Solo sauna.
I ended up being told the shipping and storage fees were $440.00 then the $499 restocking fee for a total of $939.00! I only PAID $3200.00 for the sauna THAT’S A 30% FEE JUST TO RETURN THE SAUNA.
Whatever you do DO NOT BUY FROM THESE LIARS. THEY MAY LOOK BETTER BUT THEY ARE JUNK AND OVERPRICED.