Best Value Copy does sloppy work with printing copies and refuses to correct the problem claiming the "price is too low" Internet

I would like to clear this report, because the problem was with the file that was uploaded into our website. The image that was provided was  8.5 x 11 containing 50 pages and wanted to reduced it to 8.5 x 5.5. 

Our company guaranties the quality on printing, we don't do the designing.

It was informed to the customer that if we try to reduce the document, it will come out with cut off text. It was told to the customer, that we can make copy of the same size that is provided. So if he wants a job done in 8.5 x 5.5, he must provide us the file in that size. Customer never provided us with the correct size file, because of which we had to print what we had.

When customer called and complain regarding the job, we reminded him of the earlier conversation we had before completing the job.

To conclude in simple words, we need the same size file to print the required size.

Also we have a great customer service response, we never ignore any of our customer's email or phone calls.

We will be happy to re do the job if we get the file in 8.5 x 5.5 size for free of charge.

Our price low, 8 cents per color copy and 2 cents per black and white. In which we provide guarantied quality on printing.

I would like to clear this report, because the problem was with the file that was uploaded into our website. The image that was provided was  8.5 x 11 containing 50 pages and wanted to reduced it to 8.5 x 5.5. 

Our company guaranties the quality on printing, we don't do the designing.

It was informed to the customer that if we try to reduce the document, it will come out with cut off text. It was told to the customer, that we can make copy of the same size that is provided. So if he wants a job done in 8.5 x 5.5, he must provide us the file in that size. Customer never provided us with the correct size file, because of which we had to print what we had.

When customer called and complain regarding the job, we reminded him of the earlier conversation we had before completing the job.

To conclude in simple words, we need the same size file to print the required size.

Also we have a great customer service response, we never ignore any of our customer's email or phone calls.

We will be happy to re do the job if we get the file in 8.5 x 5.5 size for free of charge.

Our price definetely very low, 8 cents per color copy and 2 cents per black and white. In which we provide guarantied quality on printing.

 

Sajid H.

Manager,

Best Value Copy

As anyone who has ever printed anything would know, paper size is chosen after you hit the print button. The company only accepts pdf files which is what was sent it. Pdf files, like most other files, do not have paper sizes until you print and choose the size. I had a larger order of something identical and they printed it fine but when I sent in this smaller order, they all of a sudden can't print and are having file issues and the "price is too low" to print it.

To make sure there was nothing wrong with my file, I went to an OfficeMax copy center and printed a copy. They opened the file, selected landscape, the paper size, and printed no problem. I also printed a copy at home and there were no issues. How does office max and a cheap printer I bought at a walmart print perfectly fine, while a large printing company is not capable?

I am a customer service manager at Best Value Copy. We pride ourselves in taking care of our customers and have hundreds of thousands of very happy customers over the past 20+ years.

We have tried to satisfy this customer but the customer persists in sending us incorrect files that cannot be printed the way customer demands they be printed. We cannot change or create customer files.

The customer has not been "ripped off" in any way since we have returned, in full, any amounts the customer has paid in order to provide full satisfaction guarrantee. Despite this, customer continues to send us jobs even though claiming dissatisfaction.

We are sorry for any customer that may be dissatisfied in any way, but if you don't pay for something, get an honored full guarrantee refund, what more can a supplier do?

Best Value Customer service

 

The file was fine and I went to several other companies to make sure there was nothing wrong with the file. I sent them another file that just contained ordinary copies hoping they could at least get that right and they still failed.

They also violated privacy policies and posted personal information they retrieved from the orders I placed on third party websites.

Our company never released any private information. Customer knows we have not charged anything and returned any monies paid and provided full money back guarantee, but continues to send reports claiming otherwise.

Nothing any supplier can do to satisfy this customer.

Best Value Customer service

The company lies and rearranged letters of my name on the report they posted after I emailed them about it, which they did not respond to the email btw. The report still shows up with my personal information in search engines the way they had posted it initially in violation of privacy policy.

The company is ignoring the fact that they have violated their privacy policy and does not respond to any emails about the issue. They also are ignoring messages from the BBB about the issue.

As a semi-unbiased third party (I have used best value before) I believe the original poster was not understanding the printing process.  They state: "As anyone who has ever printed anything would know, paper size is chosen after you hit the print button."  This could not be further from the truth.  The whole point of a pdf is that everything is predetermined and no additional formatting need be applied.  The size of a pdf document is FIXED and some pdf printers simply stretch or shrink the document to fit different page sizes.

It is as if the customer assumes that Best Value Copy is using Adobe's pdf viewer and manually resizing each document at their leisure.

I suggest that in the future the OP use Kinko's for their needs and leave Best Value Copy to those who understand how to use pdf's.  Yes, they will pay ten times more at Kinko's, but they will get someone to look it over first and reformat it at no cost.

Best Value Copy has exceptional pricing for a reason and I would like to see it stay that way.  I would like to see the company charge for the orginal order as well as reprints so that their other customers can enjoy the lowest possible pricing.

Best Value is easily the best printer for the money if you understand what you are doing.  If you do not know how to size a PDF you should probably look elsewhere for services.

Cheers,
Chris

hmmm, it seems as though you did not read everything posted. The file was already formatted and when I took it to other places, no other formatting was required. Not even the simple stretch or shrink was needed. Maybe you should not post things without knowing what is going on.

Firstly I have no stake in this at all. Secondly I agree with Chris (semi-intrested third party). While performing my own research (somewhat similar) I stumbled upon this issue. The poster is expecting a service for which they did not purchase. Just a few quick points, although I have no doubt you will have a "come back" to many.

Like the law.. let's go in order shall we....

Poster - "virtually the same as the other three" is not 'the same as the other three'.

you state "They redid the booklet and sent another one...." and later "without them even attempting to try to fix the problem". Which is it??

Not withstanding grammar or spell check, I see fault in both. Now, in no particular order.... and yes colloquially from now on... here goes....

Printer -  if you in fact did have a conversation with this individual, you would have known you could not comply. you were hired to print, not edit and design as you stated.

Poster - if you can change the paper size *after* you hit print!!, you are onto something. that's like editing an e-mail *after* hitting send. run with it!! let me/us know how that works for you. if you could print at home, you should have. no matter... thanks for trying to boost the economy.

Printer - wow... "hundreds of thousands of very happy customers". goody for you! again.. based on conversation, you should have known you could not comply.

Poster - you went to "several other companies", how much did you pay them to proof and redesign your work. did you get that for free as well? oh and if this company did in fact violate your rights you should have said so from the start.

Printer - if you did... well, shame on you.

Chris - i concur regarding PDFs, although poster never says it was a PDF. given the right circumstances nothing can change that PDF you received. at least not without ton's-o-time on your hands... and seems to me Poster did not pay for that.

Poster - caveate emptor

Printer - do unto others

 

thanks...