IDCServco & Hill Office Supplies Toner Scam in cahoots with Hill Office Supplies! Culver City California

I've been in Purchasing, responsible for printers, copiers and related supplies for many years. If you become a victim of a true toner scam, don't worry. We have over 2,500 locations nationwide, and here is how we handle it.

When someone calls to sell you toner, do not give them "any" information, not

even your name. A scammer wants 2 things, your name and the make & model of

your printer or copier. They will then send toner using your name as a P.O. #

or authorization. Instead, ask them for their name, their company name, phone #

and website. A scammer will probably hang up on you by now. If not, and they

give you the information, check them out on-line immediately (tell them what you

are doing). They may just be one of the many small companies just trying to

drum up business. They may be legitimate, but still be careful. Their prices are

normally sky high, and you have very little recourse if you have problems with

their toner.

If you do get scammed, do the following;

1) If you are there when the delivery is made, refuse it, and don't sign anything.

Make notes for yourself for future reference (company names, addresses,

phone 3, fax #, tracking #, etc.)

2) When you get the invoice, make a copy for your records, then return the

original to them.

3) If they contact you again, tell them they are not an approved supplier, and

that you refused the shipment, and are not going to pay the invoice. Odds

are they may grumble, and even threaten, but if they are a "scammer" they

won't pursue it.

4) If the toner actually gets delivered, contact them "if possible" (phone, fax,

e-mail, letter) and once again tell them they are not an approved supplier,

and that you are not going to pay for it, so please issue a call tag and have it

picked up. When you get the invoice, follow #2 above. A scammer knows

they won't get paid for every order, that's whay their prices are so high.

5) If you can't contact them, follow #2 above

6) Don't send it back yourself. You'll end up paying the freight. Make them send

a call tag (UPS, Fed-Ex, etc.) if they want it back.

I've had people in our offices get scammed, and we have NEVER had any
scammer follow through with their threats. In fact, what usually happens is that
they don't even bother to have the shipment picked up. It's sat on our shelf for months before we finally threw it away.

I hope this helps. Don't support the scammers by paying them just because you
fell for it.