On 12/14/2009 I went to the office of Signazon to have to rear window decals made for my two vehicles. I brought with me the graphics they were to use.
While I was there one of their employees took measurements of the rear window of the one vehicles that I drove to Signazon that was to get one of the rear window decals. I told the employee to make the second decal the same size but to make the graphic in the decal a smaller size, giving them that dimension, which was 33”x12”. They charged me $177.64 to create these two decals and I used my bank card to pay for this service.
When I got home later that day, they had sent me an email claiming that the graphic I had given them was not usable, even though they had looked at it earlier that day while I was there and said it would be just fine. They asked me to supply a better quality graphic which it did.
(url of picture of the graphic is www.silverliningideas.com/images/windowdecal1.jpg )
When the decals were done I went to pick them up and found that they had left off part of the lettering. This was partially my fault because when they asked me to re-create a better quality graphic, I left that out. Their quality control person failed to compare the two graphics and ask about the difference. When I brought up this lettering problem, they wanted me to buy lettering to go on top of the decal after the decal was on my cars or pay for a whole new set of rear window decals. They did offer to give a 20% discount if I decided to pay to redo the order. At the time I elected for them to create the missing lettering.
When I got home and went to start applying the decals to the cars, I realized that they had made the decals the wrong size, they were made too small.
Pictures of original incorrect decals on car http://www.flickr.com/photos/stevecphotos/sets/72157623090902718/
I then wrote to them that these were made incorrectly and they asked for pictures as proof. I supplied all that.
On 12/19/2009, I recieved the following email from Signazon stating that they would redo the decals at no cost to me...
*****
Dear Mr. Cobb,
Your support claim for Order #406592, Size 16"x46" and Quantity 1 and size 14"x34" and quantity 1 has been received. I am so sorry that you weren't pleased with your purchase.
We have investigated your claim and have determined that the signs were printed incorrectly. We will reprint your signs for free.
However, we need you to provide more information before the reprint order can be placed; we will need you to measure your vehicles for us to obtain the proper measurements for your rear window graphics. We have created a pdf file that is attached to assist you in measuring your vehicles and designing your file to fit so that we can be sure your graphics are perfect when they arrive to you. The measurements we will need are top width, bottom width, side height and middle height for each vehicle.
Please respond with this information and the print ready designed file at your earliest convenience and we will reproduce the rear window graphics and ship them to you as soon as possible.
Once again, we are so sorry for any inconvenience.
We strive for excellence at Signazon.com, and we want to make sure that you are always happy with your purchases.
Thank you.
Support Claims
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On 12/21/09, I sent them proper measurements and graphics as they requested in the email above.
On 12/23/09 I received the corrected decals and they were made as they were suppose to have been done the first time.
On 12/26/09 I was checking my bank account and found that Signazon had charged my account for $104.67 on 12/23/09 without my permission or knowledge of any possible charges. They had reused the information previously given to them from the previous purchase. They did this without informing me that they were going to do this or why they did it.
When I contacted them concerning this matter they sent me the following email…
*****
Good Evening Mr. Cobb,
We are sorry for the inconvenience.
We understand you would like to know why there was an additional charge of $104.67 on your account; we have attached an itemized invoice to show the charges for your replacement order. The initial order measurements were different than those in your replacement order; the charge on your account is the difference in cost. We are happy to refund 25% of that charge for the inconvenience.
Once again, we apologize for any inconvenience.
Thank you.
Support Department
*****
They are now claiming that one of the decals was of a larger size and this was the difference due.
Well of course it was a different size. As was pointed out to them in the original claim/complaint, they had made this decal to the wrong size. Again, they screwed up and charged me for the incorrect size. Not my problem. They gave me a quote for the work and now because their people miss-measured, they don’t want to honor that price quote nor the email that states that they will do all this at no charge to me.
