We see that this complaint was filed in 2007. We were not aware of it until now (end of 2009). We do remember this customer well; she remains the worst customer we have ever encountered, in 12 years of online sales and nearly 30 years of traditional sales. First, her amount was not $60 as she states, it was $49.90, but that's neither here nor there. This woman placed an order for a fake newspaper. During that order process she was specifically and explicitly told, in writing, not to use words in the small headline field which would force a hyphenation. Here's the exact written warning that was supplied to her, cut and pasted directly from our records.
QUOTE: "Hyphenating a headline is "BAD". Unfortunately, we don't choose your headline -- YOU do. And we are loath to change it. Therefore, please consider how your headline might format itself if it's likely to be two lines. We have all kinds of tricks to avoid hyphenating a headline; we can stretch and squeeze the text, move words here and there, but in the end there MAY be times when there is simply no other choice but to hyphenate your headline. You can avoid this by being careful about composing your headline." END QUOTE
She utterly ignored this and submitted a headline which had to be hyphenated. When she received her newspaper she demanded that we reprint it without the hyphen, at our expense. Since that was impossible, we denied her request. She then filed three (3) nonsensical complaints with the Better Business Bureau, until THEY cut her off and refused to accept any more complaints. We blocked her from ordering from us again. She then filed a complaint with the California Dept. of Justice (!) and lied (not an opinion, it's a fact), saying we had threatened her. At that point we served her with a no-contact order, and filed a criminal complaint against her for harassment and for lying to the Dept. of Justice. We have not heard from her since, but she remains prominent among memories we'd like to purge from our consciousness. She has been posting things like this for nearly four years now, all across the net. It is our opinion that she is mentally handicapped; there seems no other plausable explanation. ALL interactions with ALL customers are done through our public forum. You may puruse that database at any time by going to our home page and following the "Ask a Question" link. Every business will sooner or later pick up a nut-job like this. We're sorry that we have finally entered into the ranks of "the initiated". We're throughly disgusted by the mentality that acts as this woman has.
