Vertical Thinking Print & Design Jonathan Adams, Joel Adams, Vertical Thinking HORRIBLE PRINTING JOB, Burlington, Ontario Canada

Hello,

Is the owner of Vertical Thinking I have to say this is an unusual report. If an issue had occurred as the client is describing (marks on the printing making it appear as though if it slipped) this would be fully covered under our quality satisfaction guarantee and reprinted immediately.

Should this individual was to contact us, I'm sure we can work this out.

My direct extension: 1-888-587-2383 extension 706

On the other hand, I suspect this may be a rather underhanded competitor… any individual having spoken to us about such an issue would have been taken care of as any of our clients can tell you.

Sincerely,
 
Jonathan Adams
Vertical Thinking Print and Design
jonathan@verticalthinking.ca
www.verticalthinking.ca
1 888 587 2383 x706

**Quality 100% Guaranteed. If something is not up to your standards, we will reprint or refund, because we are serious about quality!! Full details here:   www.verticalthinking.ca/guarantee.cfm**

Competitor I am not. Unhappy customer I indeed am.



We already went through the complaint process with you people and you all had one excuse after another. Reason after reason why it was not your fault that the printing sucked, that it was somehow our fault. What a joke. After you people refusing to do right by the customer we walked and had all of our printing done elsewhere without any problems at all. I have told all my business associates already about how you run your business and I will continue to tell people. Good printing happens when the business is owned by honest people and you are certainly not that. If you never admit that your printing is garbage then it all works out for you, huh Mr. Adams. It means you never have to give a refund. I have dealt with printers for many years and never have we had to pay up front. We sent in our job, they printed, they invoiced, we paid. You guys are the first we came across that demanded full payment up front. I should have known then that something was wrong! If your company was run like all other printers then I would have been able to check the quality of work before paying for the brochures. YOu do not stand behind your product. If you did you would feel confident in the customer paying after they got it. The fact that you take the money and run in the beginning is evidence enough for me now that you KNOW your services are garbage and that you just made a quick buck for nothing.



Good riddance. I'll use a proper printing company from now on.

It's a bit hard for a business owner to defend himself against a person who won't identify themselves so we can see the specifics of the issue but I want to provide anybody who's reading this with a little bit of perspective:

1.
We have been in business for four years and have printed literally thousands of print jobs (approximately 100 every single week) and we have maybe one or two jobs per week out of those 100 jobs with an issue which we quickly resolve.

2.
I would be happy to provide anyone reading this multiple long time references (names and phone numbers), even including references from people who did in fact have issues which we quickly resolved.

3.
We have literally never had a Better Business Bureau complaint against us… With thousands of jobs printed we have to be doing something right.

4.
Ripoff report.com in no way checks the validity of people's complaints (unlike more reputable organizations like the Better Business Bureau). There is lots of reasons why somebody might be unhappy with their product that are simply out of our control such as graphics supplied by the client that were not top quality, failure on the client's part to check their proofs properly etc. etc. I can personally assure you that any time an issue comes up that is our fault we resolve the issue as quickly as possible. Again, I be happy to provide names and phone numbers of references who can attest to this fact.

Happy researching and if you're looking to have something printed feel free to contact me directly to discuss the specifics and how we can help you.

1 888 587 2383

Cencerly,

Jonathan Adams

I too have had a bad experience with these guys for the same reason. I find it interesting that they push so hard to save their tail by mentioning "no complaints with the BBB". Thing is.... its usually companies that get stuff printed. LIke we did. It was garbage. We did try to go to the BBB and were turned away. Why? They only deal with "individual" consumers. Not businesses. You cant be a business and go up against a business. Vertical Thinking must know that or else why would they keep trying to pull the wool over everyones eyes by mentioning it over and over. They know they're safe. They know they can produce crappy printing and get away with it. The only way it's not crap is if you pay extra to have them design it for you. Another one of their scams. Great company... *sarcastic*