paint
  • Report: #836564

Complaint Review: Rio Management

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thursday, February 09, 2012
  • Posted: Thursday, February 09, 2012
  • Reported By: Al — Hackensack New Jersey United States of America
Rio Management
Rio de Janeiro, Brazil Rio de Janeiro Select State/Province United States of America

Rio Management Martin Stockl Took my deposit for property and then told me property was not available Rio de Janeiro, Other


1Author 0Consumer 0Employee/Owner

Rebuttal Box | Respond!

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
About six months ago, I contacted Martin regarding my interest in VRBO property # 295549 (http://www.vrbo.com/295549) for early Feb 2012.

Martin urged me to quickly put down at deposit to hold the studio, so I gave him my credit card information over the phone and was told that I was all set.

One week prior to my Feb 1st, 2012 departure date, Martin sent me an email saying, "the apartment you originally booked has some owner issues and the best is if you stay in the following apt".  The alternate apt was far inferior so I asked what was the issue, and he replied: "In Brazil people tend to change things owners want to charge more even after a deposit was made months ago".  Then he gave me two more inferior options, and a fourth option that was similar to the property that I reserved but asked for about 50% more money for it.

Martin then made the following statements to justify the bait-and-switch:
"A lot can change in Brazil in 6 months."
"Rio is one of the most expensive cities in the world and you're paying a great price"
"You are coming to a 3rd world country please work with us a bit"
"Normally its 3 e-mails to confirm a booking, this is bit too much for a 5 night rental of a studio"

So I inquired several times and in various ways about having my deposit returned to me, and Martin eventually replied, "We pay the owners the deposits when we make the reservations, I can apply the deposit to another apartment however I am not able to refund you 6 months later, best is to get one of our apartments".  So it looks like Martin is unwilling to return my $175 deposit.

This report was posted on Ripoff Report on 2/9/2012 1:05:10 PM and is a permanent record located here: http://www.ripoffreport.com/property-management/rio-management/rio-management-martin-stockl-t-02b8d.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Rio Management

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.