• Report: #691004

Complaint Review: Festiva Resorts

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  • Submitted: Friday, February 04, 2011
  • Last Posting: Tuesday, February 08, 2011
  • Reported By: stoneman4040 — Mandeville Louisiana USA
Festiva Resorts
519 Frenchmen Street New Orleans Louisiana 70116 United States of America

Festiva Resorts Unscrupulous Promotions New Orleans, Louisiana

*UPDATE Employee ..inside information: Contact Us


1Author 0Consumer 1Employee/Owner

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Festiva and their associate, "Vacation Tour and Travel, Inc." are unscrupulous at best. We were promised a "free 4 day cruise" for attending a sales presentation in New Orleans. We attended said presentation and politely declined to purchase a "time share." We were given our "certificate" for said cruise. We can only use their "associate" to book the cruise. Several months went by and we have recently called to book our trip. Surprise! The free cruise will cost us over $300.00 each.

Of course I looked around on the internet and I can book the cruise in a better stateroom for less money (including taxes, port charges, etc.) at numerous legitimate businesses. So I then decided to check on "Festiva" and "Vacation Tour and Travel, Inc." and their reputation/complaints. Talk about shady trade practices.

I am considering contacting "Carnival Cruise Line" directly to let them know of the reputation these companies have and the effect it could be having on the "Carnival" name. I can't imagine Carnival wants their brand sullied with this type of sham.

This report was posted on Ripoff Report on 2/4/2011 5:51:40 PM and is a permanent record located here: http://www.ripoffreport.com/questionable-activities/festiva-resorts/festiva-resorts-unscrupulous-53f77.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Employee

Contact Us

AUTHOR: Festiva Rep - Asheville (USA)

Robert, We are sorry to see you are having issues with your cruise. We take customer service very seriously and would like the opportunity to resolve your issue. Please send your contact information to comments@festiva.travel and I will have a manager contact you. Thank you.
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