• Report: #525383

Complaint Review: Five Star Van LInes Ripoff

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  • Submitted: Wednesday, November 18, 2009
  • Last Posting: Thursday, December 03, 2009
  • Reported By: ripoff Five Star Van Lines In Calif — Lakewood Washington United States of America
Five Star Van LInes Ripoff
Internet Internet United States of America

Five Star Van LInes Ripoff universal mover Five star Van Lines ripoff people all the time, Internet

*Consumer Suggestion: Also complain to the BBB


1Author 2Consumer 0Employee/Owner

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Five star Van Lines 310.948.8225 www.5starvanlines.com   will ripoff every customer off. THey want cash or money order. they will give price for example $850 for 1500 pounds, then they get household good and say weight is more then what you was giving price. But they will never give proof of the weight, because they use rental truck from Ryder, they damagae our new King size bed that two month out which cost $2500, and missing boxes, phones tell your bill is $3000 dollars, then when tell you have proof of the price. They double my price and delivery every damaged. The truck delivery the household said they was university movers which worked under five star van lines. they just drop off our household good, boxes wet, bed damaged, couch,etc. I started taking picutre from time they start the unload the truck. John 8184338322 said and laughed at me on the phone. Said no one will stop them or believe me what they did. They are ripoff company, they took box with all my son toy's wish value was $5000, with DS,PSP,Game Boy,playstation 2,and many games for them which can't be buy against because Toy R Us does carry them any more.. I will Attorny General of USA, California and Washington stae stop these ripoff company. They MC 557494  US Dot 1477065.

Order for Service - Binding                                     Job No: F569823  

 Five Star Van Lines   16550 Vanowen st  Lake Balboa ,CA 91406   http://www.5starvanlines.com/

 Customer Rep.: Mia  Phone:  877-242-2492/8183575821   Fax    : 8184362490  Email : mia@5starvanlines.com

 US DOT: 1477065  MC: 557494

Moving From

Moving To

Robin H. 

*****

LOS ANGELES, CA 90034 

Phone: 360-920-9430  Phone1: 213-271-3120

Robin H.

*****   

LAKEWOOD, WA 98499

(((email redacted)))

Relocation Details

Job No:

F569823

Representative:

Mia

Move Type: Residential

Long Distance, 1097 miles

Estimated Volume:

1530 lbs. (306 cf.) $0.65 per lbs

Move Date:  

Saturday, 10/31/2009  10-12PM

1 st Available Delivery:

11/20/2009 To / /

Reference By:

NEWSPAPER  

Created on:

10/23/2009  

Relocation Estimate

Basic Estimate Price

$994.50

- $144.50

Total Moving Quote

$850.00

Understanding Your Quote

Thank you for giving Five Star Van Lines the opportunity to estimate your upcoming relocation. The company is licensed and insured with accordance to the Department of Transportation requirements. The estimate is based on the information you have provided to your relocation specialist (Origin and destination zip codes and an inventory list of the items to be transported). This estimate represents a full service move, including the following only: Pick up and Delivery loading & unloading Disassemble & Reassemble of large furniture Wrapping your bigger items with extra quilted padding Taxes, miles and tolls 1 flight of stairs at the pick location and 1 flight at the destination 1 month free storage (upon request ONLY) limited liability protection at the amount of $.60 per pound per article ( regardless to the actual worth of your items) If you wish to buy additional insurance please contact BAKER INSURANCE at www.bakerintl.com. This estimates EXCLUDES packing supplies and or packing service, if packing service is required, an additional charge will apply accordingly. Payment 10% deposit by credit card is required upon reservation, your deposit will be credited to your final balance. Postal Money Order or Cash Only. This is a binding estimate!

Articles List 3 Items, 42 Pieces

Qty

Items

1

BED KING

 

Qty

Items

40

BOX (3.0 CU. FT.)

 

Qty

Items

1

SOFA-3 SEAT/BED

 

_____________________________ Customer Name

________________________________ Customer Signature

____________ Date

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 11/18/2009 1:32:46 PM and is a permanent record located here: http://www.ripoffreport.com/questionable-activities/five-star-van-lines/five-star-van-lines-ripoff-un-3f24f.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Suggestion

Me too! Please report them to AG

AUTHOR: Alicia - San Diego (United States of America)

Almost the same thing happened to me about 2 weeks before you.  Please report them to the California AG (I did, too)!!  Maybe if enough people report these thieves, then the authorities will take notice.

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#2 Consumer Suggestion

Also complain to the BBB

AUTHOR: Alicia - San Diego (United States of America)

There are already 3 complaints like this with the BBB, bringing their rating to a C-.  If you complain, too, it will knock them down to a D, which is an unacceptable rating and they will no longer be BBB certified.  These are little things, but it might prevent someone else from hiring them and getting ripped off, too.

Also, I am going to sue them in small claims court for the amount they ripped me off and you might want to do the same.  There are several other things you can do, too, to get heard.  Check this website out for advice: http://www.movingscam.com/

They laughed at me, too, and said they could always get away with it.  I am not going to rest until I prove them wrong.

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