Invention Home Jacob Enterprises - Inventhelp Invention Submission Corporation Invention Home Unauthorized Visa Card Transaction Monroeville, Pennsylvania

The company called me twice this morning, claiming  that there was a mix up on the e-mail address. They say that they have another customer with my name, and that the receipt for $2508.00 was send to the wrong e-mail address. The President of the company was the last one to call me, to explain the mix up. The first call came from Jeff, claiming that he spoke to me 5X the previous week. (NEVER HAPPENED) at my particular phone #. When that didn't work, I found out about this other person with the same name. I doubt that the President of the company knows the whole story, but I do not trust Jeff. He changes his story too much. They ask me to go back on this site to correct the misunderstanding.

This complaint is a great example of why you should question what you read on these types of sites and how these sites are often misused at the expense of good, reputable companies.

 

As part of our normal process, we email every customer a receipt documenting the services ordered for his or her records. After processing the correct credit card for one particular customer, we inadvertently selected the wrong email address to send the receipt. The receipt went to this inventor by mistake.  

 

When this inventor received the email receipt in error, rather than calling our accounting office to clarifying the situation, she immediately cancelled her credit card and filed a complaint about our company on this site before verifying if any charges were placed on her card. Her credit card was never charged.  She only received an email receipt by mistake.  

 

When we realized the error, we immediately phoned this inventor with an explanation and  apology, however, the complaint had already been filed. 

 

It is unfortunate that a complaint like this was filed before any reasonable attempt to verify the accuracy of the complaint was made. 

 

For questions or issues, feel free to contact us at support@inventionhome.com or 866.844.6512.

 

Thank You.

 

I must agree with the owner of the company. You should have called them and demand an explanation. If they wouldn't provide it in a timely fashion then yes blast them on this site and dispute the charges and raise hell.

Mistakes happen yes. This mistake came with my name and address on it. It also happened over the weekend, when companys are closed, or else I would have called them. I know that there are other people out there with the same name as mine. The main reason that i'm still suspicious is because of the conversation I had with Jeff. During the conversation he was adament that  it was my phone # he called (AFTER CHECKING HIS NOTES) and that he spoke to me 5X the previous week. He even went so far as to imply that maybe he spoke to another woman at my house. My husband and son definetly do not sound like me over a phone. If it weren't for the conversation that I had with Jeff, then yes, I would say that there was a good chance that it was all a big misunderstanding. And as for acting too fast, we're not talking about pocket change. I couldn't afford to take a chance of that kind of money coming out of my accound, especially all this happening right after christmas.