This company starts off with a free offer of
the product and before you have finished you are signing up for future
orders. When you try to cancel the order
you cannot find the page to do so. They
have listed in other complaints to go to http://www.gohelpnow.com/, but the site is “not setup yet”. Before you know it the money is being deducted from your
account, for orders you never intended to accept. This company is scam city
alright, trying to make their millions off internet marketing. They scammed my wife for 2 different
products. One was a health tracker which
she never used, but we kept getting billed every month, each time with a
different company name and different phone number. The other was for “Google Cash
Center” which my wife
looked at and used for 3 months at which time we called and cancelled. The company now has no record of our
cancellation and in trust, we didn’t think we needed any so-called cancellation
number. When you call the customer
service number they are combative and seem to take pride in denying your charge
back. It is these kinds of companies
that need to be shut down. They make
money by telling you the account is cancelled, but don’t give you any
cancellation number the first time you call, then they keep billing you until
you call to cancel the second time. I
think they keep record of the times you called and don’t even mention the
cancellation number until you call to cancel the second time, acting as if they
are doing nothing wrong. Leah (ID 4892)
was the nastiest customer service rep I have ever encountered.
I had cancelled my account in December 2009,
and never was billed anything in January 2010, so I assumed the cancellation
was done; however they started billing me again in February 2010, and told me
that because they were making merchant account changes in January, no one was
billed. Again this is a scam and they
obviously are constantly changing company names, merchant accounts, and phone
numbers so they can just keep scamming people under the radar of the law.
Of course when I try to file a complaint with
these government agencies, I have no cancellation numbers, or records to prove
I made a phone call to cancel, so I don’t expect I’ll get any help. I’m writing this report so hopefully others
won’t get scammed.
If you search for this company, do so by
address: 51 West Center St, Orem Utah 84058. Just from the complaints I found on
RipoffReport.com, there are many different company names, which leads to the
confusion. This is their business
strategy. Their mission statement must
read “Rip-off customers, treat them as
if they are stupid, make doing business as confusing as possible, and don’t
supply any kind of quality products”
The BBB has given them an F rating, and have
record of a case that was settled out of court.
http://www.bbb.org/utah/business-reviews/scientifically-unproven-health-and-medical-product-providers/smile-bright-in-orem-ut-22240671
The only recourse you may have is to file a
complaint with Utah Division of Consumer Protection.
http://consumerprotection.utah.gov/scams/google_money_tree.html
They also suggest filing a complaint with the
Federal Trade Commission.
Google Money Tree Complaints
The FTC recently
requested and obtained an order appointing a receiver to operate and wind down
if necessary the business known as Google Money Tree, LLC. This business
is also associated with the names of Google Treasure Chest, LLC, Google Pro, Internet
Income Initiative, LLC Internet Initiative and Acai x3. As a result, all
complaints that we receive regarding these entities are being forwarded to the
FTC. You may also file your complaint directly with the FTC at
Federal Trade Commission
Division of Marketing Practices
600
Pennsylvania Ave., N.W.
Room H-281
Washington, DC 20580
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
