Hi Alex,
I’d like to assure you that ILD strongly condemns and does not participate in “cramming” which is the practice of placing unauthorized or misleading charges on a telephone bill.
We process over 120 million transactions each year for buyers and merchants – that’s over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.
ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement.
If you feel you have been crammed or charged without your consent, please let us know. Send an email to askild@ildmail.com or call us at (800) 953-7765.
For more tips on how to protect yourself, visit our website http://www.ildteleservices.com and click through to our blog.
Regards,
Sandra