- Report: #1019747
Report - Rebuttal - Arbitrate
Complaint Review: Aqua Care USA | Ripoff Report Verified Safe
Aqua Care USA | Ripoff Report Verified Safe3850 SE Beisser Dr. Grimes, Iowa United States of America
Aqua Care USA REVIEW: Aqua Care USA Commitment to customer satisfaction. Aqua Care USA family owned. State of the art custom walk-in hydrotherapy tubs, walk-in showers, chairlifts. Made in America, quality workmanship. Aqua Care USA manufactures safe bathrooms to aid in the reduction of bathroom falls, a major cause of severe senior injuries. Aqua Care USA utilizes highly trained craftsmen specializing in their products. Each unit is custom made, carries a lifetime warranty on materials & labor. Aqua Care USA receives a positive rating for their commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our program Aqua Care USA made a serious commitment. Their Lifetime Warranty on all materials and labor lets the customer feel safe and confident when they do business with Aqua Care USA. Ripoff Report Verified Safe
Aqua Care USA joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
Aqua Care USA approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Aqua Care USA did just that with no problem.
Aqua Care USA has gone through great lengths to make sure they try and resolve any and all customer issues. Aqua Care USA has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren't taken care off. Aqua Care USA stated Our customers are our top priority and we will go above and beyond to make sure they have a great experience when they do business with us.
Aqua Care USA CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Aqua Care USA is a family owned business that specializes in high quality walk-in hydrotherapy tubs, walk-in showers, and chairlift installations for the boomer and senior market.
Aqua Care USA uses only highly trained craftsmen for the installations of your hydrotherapy tubs, walk-in showers and chairlifts and we are the logical choice when you are looking for these products. With over 30 years of industry experience Aqua Care USA makes sure that customer service is our top priority from the beginning of the project until it is completed.
WHY AQUA CARE USA IS BETTER THAN THEIR COMPEDITORS
Aqua Care USA uses only the highest quality materials for your home and we have an industry leading warranty on materials and labor. While the industry standard warranty is 12-24 months, Aqua Care USA offers all of our customers a lifetime warranty on all materials and labor.
Aqua Care USA / Statements from the owner.
My name is Michelle Pagano and I am the owner of Aqua Care USA. I would like to thank you for taking time to review my company. Aqua Care USA provides hydrotherapy walk-in tubs, walk-in showers, and chairlifts to customers throughout the United States. We provide the finest products in the industry, which are designed to provide a safe environment for our customers so that they are able to remain in their homes as long as possible. All of our products are custom built only for the home they are installed in. Please visit us at our website, www.aquacareusa.com, or give us a call today to arrange for a personalized in-home consultation about the possibilities of our products in your home.
At Aqua Care USA we pride ourselves in using only the highest quality products available on the market today. All of our products meet rigorous performance guidelines and are installed by highly trained craftsman ensuring that we give each of our customers the best product and installation on the market today.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Aqua Care USA is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while doing business with them. After speaking with the management at Aqua Care USA and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Aqua Care USA a positive Rating. Aqua Care USA made efforts to ensure that all customers were satisfied and Michelle Pagano assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Michelle Pagano, the owner of Aqua Care USA, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Aqua Care USA remain strong, consistent and positive.
STATED IMPROVEMENTS FROM AQUA CARE USA.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Aqua Care USA is willing to go beyond the call of good customer service and do what it takes to make things right with their customers when a situation arises.
At Aqua Care USA we offer an industry leading lifetime warranty for all labor and materials and we pride ourselves on our commitment to customer service. We use the highest quality products on the market today and have highly skilled craftsmen install our products for our customers.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Before buying a hydrotherapy walk-in tub, walk-in shower, or chairlift be sure to check and see what the warranty is. Most companies only have a 12-24 month warranty instead of Aqua Care USA's industry leading lifetime warranty. Also beware of low quality products from China! Aqua Care USA only uses products that are Made in America.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Aqua Care USA will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Aqua Care USA, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Aqua Care USA directly at 1-877-497-777..
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Aqua Care USA or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Aqua Care USA.
Here's why. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Aqua Care USA's Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 02/24/2013 11:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Aqua-Care-USA-Ripoff-Report-Verified-Safe/Grimes-Iowa-50111/Aqua-Care-USA-REVIEW-Aqua-Care-USA-Commitment-to-customer-satisfaction-Aqua-Care-USA-fam-1019747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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