• Report: #526016

Complaint Review: BBVA Compass Banks

  • Submitted: Thu, November 19, 2009
  • Updated: Fri, November 20, 2009

  • Reported By: flyingpig — McKinney Texas United States of America
BBVA Compass Banks
6900 Virginia Parkway McKinney, Texas United States of America
  • Phone: 9725471310
  • Web:
  • Category: Banks

BBVA Compass Banks This Bank is crooked! Will purposely throw you into overdraft. Holds deposits, then lines up debits to steal the maximin amount! McKinney, Texas

*Consumer Comment: Why Robert's questions are important

*General Comment: Another question...

*Consumer Comment: Questions..

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I urge everyone who has been ripped off by this bank to file a complaint with your state attorney generals office. This bank is so crooked, it is beyond belief. They purposely held a deposit (cash at that), and threw my account into overdraft. They then lined the debits up, biggest first and hit me for over 300.00 in charges BEFORE they processed the deposit. After being out of work for 3 months, I found work at 1/2 my previous salary. They took almost an entire check! This has devestated me. I was just beginning to get back on my feet. I will NEVER do business at this bank again at ANY location. I went in and spoke to the assistant bank manager in person, and she was rude, and totally unresponsive to my plight. As hard as it is to believe, they PURPOSELY held the deposit! FOR TWO DAYS! I can't believe there are no rules or laws to prevent a bank from operating in this manner. It's not enough that our government has given millions of our tax dollars to banks, they allow them to take the rest of it!

Please, everyone who has been ripped off by this bank, change banks and file a complaint! Lets at least put them out of business in the state of Texas!

This report was posted on Ripoff Report on 11/19/2009 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/-BBVA-Compass-Banks/McKinney-Texas-75071/BBVA-Compass-Banks-This-Bank-is-crooked-Will-purposely-throw-you-into-overdraft-Holds-526016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Why Robert's questions are important

AUTHOR: Tim - (U.S.A.)

A federal regulation sets forth the time frames in which deposits must be made available.

For cash deposits that are made to a live teller, the funds must be made available by the next business day.

For cash deposits made at a proprietary ATM (one owned by your bank), the funds must be made available by the second business day.

If you make a cash deposit at an ATM that is not owned by your bank, the bank has up to five business days to make the funds available.

Bear in mind that "cash" means currency only - it does not include money orders or cashier's checks (although postal money orders are treated the same as cash).

So if you made the cash deposit to a live teller on day one, and day two was a business day, the funds must have been made available by THE END OF day two.

I have a feeling that the "end of" part may have been where the OP got into some of his trouble, and where he could arguably say that the funds were held for two days: if I make a cash deposit at 9 am today, the bank isn't legally required to release the funds until (in most cases) 5 pm tomorrow. For all intents and purposes that's a two day hold, but it still fits within the law.

As for the sequencing of debits, I'm kind of torn. On the one hand I can understand the logic that larger checks are typically the ones that you really don't want to bounce (rent, utilities, etc.). But if you have overdraft protection this argument is moot, and at any rate it will inevitably, always, result in the maximum number of possible overdrafts.

Unfortunately, there's not a whole lot we can do other than to keep applying pressure to these banks to end their abusive and unreasonable practices. But you can certainly let your dollar do the talking: get out of the mega-banks and switch to small, local banks or credit unions.

Best regards!

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#2 General Comment

Another question...

AUTHOR: Edgeman - (U.S.A.)

Were your transactions made before or after the deposited funds were made available?
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#3 Consumer Comment


AUTHOR: Robert - (U.S.A.)

What date was the cash deposit made?

What time was the cash deposit made?

How was the cash deposit made(ATM or Teller)?

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