- Report: #558201
Report - Rebuttal - Arbitrate
Complaint Review: Comcast Corporation-Customer Service Department
Comcast Corporation-Customer Service Department1500 Market Street Internet United States of America
Comcast Corporation-Customer Service Department Customer service representive threatens to perfer criminal charges against customer rather than to deal with none show up of service individual. - Horrible customer cable service repairs and excuses . Internet
*General Comment: Wait, what?
*Consumer Suggestion: file a complaint.
*Consumer Suggestion: file a complaint.
*Consumer Comment: Can barely decipher this mess of Grammar...
*Consumer Comment: I have no idea what the hell you are talking about
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I am going to discuss a Ryan who is willing to lie to the police FOR COMCAST , make threats . This all occurs on Jan 21, 2010 between 430 and 6:45pm .
of a criminal nature as part of HIS agency with customer
service for Comcast . ( AN ASIDE complaint I am
DISCUSSING RECORDED CALLS THAT I DID NOT
GIVE PERMISSION TO BE RECORDED BUT ARE TOLD TO CUSTOMERS THEY
ARE BEING RECORDED IN VIOLATION OF FLORIDA LAW , THAT NO
CALLS CAN BE RECORDED BY FLORIDA STATUTES , WITHOUT THE PERMISSION OF THE CUSTOMER .
THE CUSTOMER IS NOT GIVEN THE RIGHT TO DECLINE A RECORDED CALL,
IN FAVOR A NONE RECORDED CALL BY COMCAST .) third - legal complaint
is this is alsoo
a complaint againt the discrimantion of the elderly and disabled.
major complaint - So I will work backward to the threat of having me
the customer arrested due to a policy of Comcast to use the FLORIDA
POLICE , TO CHARGE CUSTOMERS WITH CRIMINAL BEHAVIOR TO SCARE THEM OFF OF MAKING CUSTOMER SERVICE COMPLAINTS . AS TO RATHER
THAN HANDLE LEGITIMATE CUSTOMER COMPLAINTS OF THEIR NONE SERVICE , AND THE REAL REASON BEHIND THE NONE SERVICE . .
The title of this has to do with criminal behavior on the part of Comcast and with plain lies and threats , and abusive business practices on the part of Comcast employess especailly one Ryan , who would not give his id number . When asked for his ID number , this Ryan , indicated that he did not have to give his ID number .
When this Ryan with no last name , was told my me that another Comcast
employee had given her ID to me ,and ASKED BY ME -why he was not doing so? , per
the fact there has to be a least a dozen Ryans working for Comcast THAT ANSWERS
A LOCAL NUMBER CONNECT TO COMCAST NATIONAL NETWORK , ---He
indicated to me , since he works in the LOCAL BROWARD OFFICE , WHERE
I AM Live - HE IS ALLOWED NOT TO GIVE HIS ID NUMBER, WHEREAS THIS
DOESN'T APPLY TO CALLS ANSWERED BY SAY IN OTHER COMCAST LOCATIONS , NOT
LOCAL ,WHOSE SERVICE REPS PICK UP THE PHONE . MR FIRST NAME RYAN SAID
IS ALL THEN THAT I ALLOWED TO GIVE YOU //////?????
THE NONE RELEASE OF HIS CUSTOMER NUMBER , NOT HIS LAST LAME , WAS A
SPECIFIC POLICY RESTICTED LOCALLY ACCORDING TO HIM , AND HE ASSERTED , THAT HIS LAST NAME COULD BE
ID BY ME , THE CUSTOMER , BY GIVING OUT HIS"""" CUSTOMER SERVICE NUMBER ,""FOR SECURITY PURPOSES. ( How this is possible in a bit less the credible given Comcast has
HIS id number MATCHED WITH HIS NAME , NOT I THE CUSTOMER .. This allows wise guy behavior which is goes beyond this to I allege criminality by agent Ryan )
( I guess this too is a slight of hand trick . Comcast can protact some
agents number that lead to a name and not others. Really or is this a set up
to blow off the customer and when this doesn't work - report customer to the police)
OK , NEXT , I INDICATED ( Ryan )- MY MAIN PURPOSE WAS NOT TO TALK
TO RYAN AND MADE CLEAR TO HIM AT THE START OF THE CALL.
I WANTED A SUPERVISOR TO CALL SPEAK TO , WHICH
I EXPRESSED TO THIS RYAN . THIS RYAN TELLs me - HIS SUPERVISOR IS ON THE
PHONE FOR 15 MINUTES , AND I TELL HIM , I WILL WAIT TILL HIS SUPERVISOR IS
OFF THE PHONE . TO WHICH THIS RYAN INDICATES THAT COMCAST HAS ANOTHER
POLICY THAT THEY CAN'T HAVE A CUSTOMER ON THE PHONE FOR MORE THAN
5 MINUTES WAITING TO SPEAK TO A SUPERVISOR . ( Really - he was on the
phone more than 5 minutes with me.))
RYAN INSTEAD OF A SUPERVISOR IS THE LAST OF 4 CALLS MADE TO COMCAST .
TO, WIT , HE ALSO INDICATES -
THAT THE SUPERVISOR WILL CALL ME BACK IF I GIVE HIM ALL THE INFORMATION
PER MY REASON FOR THE CALL , AND ALL OF MY INFORMATION . I ANSWER
THAT I HAD CALLED several times BEFORE AND THE PERSON I SPOKE TO BEFORE , one was to an
Sc0 ( customer service number ) The real service number of a Comcast agent-
Shana , ( THIS IRRITATED RYAN AS HE HAD NOT GIVEN HIS SERVICE NO.)
and also to SOMEONE ELSE HAD BEEN TOLD I WANTED A SUPERVISOR TO CALL
BACK , AND SHE DID NOT ASK FOR THIS INFORMATION , NOR DID A SUPERVISOR ,
CALL BACK , AND THAT one of their reps , SENT ME , DELIBERATELY TO ANOTHER DEPARTMENT , NEW ACCOUNTS WHEN I ASKED FOR
A SUPERVISOR . ( The clear point is that there is a clear policy dealing with
issues that supervisors are not placed on the phone , maybe by the supervisors,
who reject calls they can't handle , and use these customer service people as
catpaws so to speak , to if necessary threaten a customer with false arrest to
shut up the customer complaint , SO ALLEGED , PER CONTINUATON OF RYAN. )))
( Another tactic to avoid a supervisor with a first and last name.) The catpaw trick by Customer
service after discribing the problem sends me to
THE NEW ACCOUNTS PICKED UP( instead of a supervisor ) . AND THEN
then new accounts WAS SUPPOSED TO BE A SUPERVISOR IN CUSTOMER SERVICE ,
AND new accounts HE PUT ME ON HOLD , AND THEN DISCONNECTED ME . (
This is the DEAD END LINE . THIS NEW ACCOUNTS PERSON MUST GET THIS
CALL 100 TIMES A DAY .THE IDEA
IS LET dis CONNECT THE CUSTOMER TO THE GUY WHO WILL DISCONNECT YOU
THE WRONG DEPARTMENT TRICK , AS IF THESE COMCAST EMPLOYEES ,
DON'T KNOW HOW TO CONNECT FROM ONE DEPARTMENT BY ANOTHER BY
PHONE -COMCAST BEING A PHONE COMPANY AS WELL - This phone company besides
a cable company doesn't have employees able to know how to operate their own phones
GIVE US ALL
A BREAK .This point is this is a catspaw to get rid of complaints. )
THE FACT IS
THAT THIS IS THE POINT COMCAST MUST BE TELLING THESE CONSUMER SERVICE
EMPLOYEES THAT THE BEST WAY TO GET RID OF HANDLING COMPLAINTS ,
IS FROM MISDIRECTING A CALL , TO THE EXTREME OF CALLING THE POLICE
AND THREATING TO MAKE UP LIES OF CRIMINAL BEHAVIOR ON THE PART OF CUSTOMERS . )
aFTER HEARING THIS
FROM ME RYAN ( THIS IS THE OBVIOUS -RUN AROUND ABOVE AS AN EXPLAINATION
AS TO WHY I WANTED A SUPERVISOR NOW , AND THE REQUEST I WAS ABOUT
TO MAKE , WHICH IS the
THE RECORD OF MY PRIOR CALLS THIS DAY .)
RYAN AGAIN ASKS FOR MY PHONE NUMBER - HE OBVIOUSLY GOT THE POINT that
one two and three catpaws run arounds didn't work ,
BECASUE IT MADE KNOWN TO HIM BEFORE GIVING HIM MY PHONE NUMBER
WHERE HE COULD ACCESS MY RECORDS OF CALLS and the run arounds .
Also , I would want the record of the calls .
THE RECORD OF MY COMPLAINT is in their database by the
PHONE NUMBER IF I WERE TO GIVE IT HIM , SO I SAID TO HIM
"I WILL GIVE YOU MY PHONE NUMBER , AND I WOULD LIKE THE NAMES AND REPORTS"
OF AT LEAST , 4 OTHER PEOPLE , "I HAVE TALKED TO CONCERNING THIS COMPLAINT. "
HE , SAYS , WHAT IS YOUR PHONE NUMBER . ??IS RYAN 'S ANSWER . THIS
IS AGAIN SO THAT HE IS SUPPOSED TO CONNECT ME for a
CALLBACK FROM HIS
SUPERVISOR . OK , I GIVE RYAN MY PHONE NUMBER WHICH ACCESSES
MY RECORDS , OF MAKING THESE CALLS . RYAN WAS told by
THAT HE HAD ALL THE INFORMATION IN HIS RECORDS , AND AS STATED
I WANT TO KNOW WHAT WAS IN THIS RECORD OF JAN21 ,2010 OF THE
MANY CALLS . ONE HE HAD THE RECORDS HIS NEW PIECE OF catpaw - NAMELY TO
You cantget tHE NAME OF PEOPLE SPOKE OR DETAILS OF MY PRIOR CALLS , or deal with the problem due to security . ( NOT EVEN THE FIRST NAMES , NOT ANYTHING OF THESE RECORDS. THIS IS WHILE THEY ARE ILLEGALLY RECORDING MY CALL FOR QUALITY ASSURANCE PURPOSES.Wait ,Ryan claims this is for their security. )
FROM HERE ONE WANTS TO KNOW WHAT THIS RYAN IS TALKING ABOUT AS
IT DOESN'T MAKE SENSE - DOES IT . THEN I TELL HIm THIS . THEN HE WANT
ME TO TELL HIM WHAT THE PROBLEM IS ALTHOUGH HE ADMITTED HE HAD IT
IN FRONT OF HIM , AND NOTHING WAS DONE ABOUT IT . THE POINT
GOES ON AND THEN I EXPLAIN HOW I MADE AN APPOINTMENT THAT I WAS
ON TIME FOR , AS I WAS ON TIME FOR OTHER COMCAST APPOINTMENTS ,
AND THAT I AM DISABLED , AND THAT THE FACT THAT MY CELL PHONE DID NOT
BEEP FOR A MESSAGE SHOULD NOT HAVE STOPPED ANYONE FROM COMCAST
FROM CANCELLING MY APPOINTMENT . IT SEEMS COMCAST HAS AN none disclosured abusive
POLICY ESPECIALLY WHEN DEALING WITH THE ELDERLY AND SENIORS , WHICH
IS IF THEY CAN'T GET TO RESPOND on the ct. PHONE ON THE DAY OF YOUR
APPOINTMENT , THEY UNILATERALLY CANCEL THE APPOINTMENT . THEY
COMCAST , DOESN'T ASSUME THAT YOU MAY BE ON YOUR WAY FROM ONE
FAR OFF PLACE TO MAKE THEIR APPOINTMENT OR IN THE CASE OF Myself - THE
DISABLED , THAT I HAVE TO TAKE MEDICATIONS TO BE ALERT , TO TAKE
CALLS OR I MIGHT BE BUSY IN A BATHROOM DEALING THE medical issues
I WAS RECENTLY HOSPITALIZED FOR.
COMCAST MAKE A CONTACT WITH
THE SENIOR COMMUNITY I LIVE IN SO THAT I PAY FOR THEIR CABLE OUT
OF MY MAINTENANCE . COMCAST IS AWARE THIS IS A SENIOR COMMUNITY ,
AND IS TAKINGING ADVANTAGE OF THE DISABLED SUCH AS MYSELF BY
EVEN EXPECTING ANY DISABLED OR SENIOR TO HAVE TO ANSWER THEIR
PHONES AT A PARTICULAR TIME . THIS IS IN VIOLATIONS OF AMERICAN DISABILITES
ACT AND OTHER FEDERAL AND STATE LAW STHAT PROTECT THE DISABLED AND
ELDERLY . THE FACT IS SENIORS AS WELL AS MOST DAILY BEHAVIOR
THE REQUIREMENT OF MAKING AN APPOINTMENT IS THAT THE INDIVIDUAL
WHO MAKES THE APPOINTMENT SHOW UP , MORE SO WITH THE ELDERLY AND
DISABLED , AND CERTAIN APPOINTMENTS ARE NOT TO TEST THE ABILITY
OF THE PHONE OR THE REMEMBERING TO BRING A PORTABLE PHONE SO
THEY CAN ANSWER A PHONE PRIOR TO AN APPOINTMENT TO PROVE THEY
ARE AT THE APPOINTMENT SITE . ( all of this is an asside issue to
a dispatcher scam - Which casues the discrimination to the disabled by policy.)
COMCAST , POINT WAS THAT SINCE MY
METRO PHONE DID NOT BEEP , TO SHOW THERE WERE ANY MESSAGES FROM
COMCAST ON THE DAY OF THE APPOINTMENT THEY COULD CANCEL THE APPOINTMENT . IT WAS POINTED OUT TO RYAN AND TO THE OTHER COMCAST
REPRSENTATIVES , THAT IF COMCAST EMPLOYEES HAD TO FOLLOW THE SAME
PROCEDURES , THEY WOULD HAVE RESPOND BY PHONE BEFORE THEY
ARRIVED AT THEIR JOB , AND IF THEY DID NOT CALL BEFORE THEY CAME IN ,
THEY SHOULD BE CONSIDERED ABSENT FOR THE DAY , EVEN IF THEY ARRIVED
ON TIME FOR WORK . THIS TALK ON MY PART OR ANY SUCH LOGIC ,
IS WAS MADE BY RYAN AS WELL AS BY MOST OF THE COMCAST AGENTS
INTO A POLICY STATEMENT INDICATING THEIR CUSTOMER REGULARLY MAKE
APPOINTMENTS AND DON'T SHOW UP , SO THEY CALL A FEW HOURS BEFORE ,
AND USE THESE CALLS TO CANCEL IF THEY ARE NOT ANSWERED . THEY
CAN'T UNDERSTAND THE NATURE OF AN APPOINTMENT IS THAT THEY
THE CUSTOMER SHOWS UP , AND NOT THAT HE IS ANSWERING HIS CELL PHONE
OR THAT HE OR SHE HAS A CELL PHONE .( ALL OF THE ABOVE IS REALLY
A STORY LINE THAT COMCAST FEEDS AGENT KNOW IS A LIE I ALLEGE
AND IT ALL IS TO COVER FOR THEIR DISPATCH SCHEME . )
THIS IS ESPECIALLY TRUE FOR
THE DISABLED AND OR SENIORS . IN TRYING TO DISCUSS ANY OF THIS WITH
RYAN HE PRETENDS HE DOESN'T UNDERSTAND . THEN YOU FIND OUT FROM
NOT RYAN BUT FROM ANOTHER SOURCE THAT THEIR DISPATCHER USES THIS INFORMATION. THIS IS THE PROBLEM .
THAT THEY COMCAST DOES N;T INDICATE. THEY COMCAST DO NOT TELL CUSTOMERS
TO CALL BEFORE THE APPOINTMENT TIME TO INDICATE THEY ARE IN THEIR
THE LOCATION WAITING FOR COMCAST . WHY , BECASUE THE CUSTOMER
SERVICE PEOPLE HAVE TO CONTACT DISPATCH, SO THE WHOLE POINT
IS TO ABUSE THE CUSTOMER . THE CUSTOMER HAS TO BE AVAILABLE FOR
CALLS WHEN DISPATCH CALLS , WHICH IS NOT IN THE COMCAST CONTRACT .
THIS CERTAINLY WOULD NOT BE PLACED IN ANY CONTRACT WITH THE DISABLED
AND OR ELDERLY . THE DISPATCHER REALLY MAKES THE APPOINTMENT ON
THE DAY OF THE APPOINTMENT . SO, IF A CUSTOMERS WOULD CALL IN
A HOUR BEFORE THE DISPATCHER MADE THEIR CALLS OUT ON THE DAY
OF THE APPOINTMENT , THEY THE C.S. REP OF COMCAST WOULD BE TELLING
THE CUSTOMER TO WAIT FOR THE DISPACHERES CALL OR WE WILL CALL YOU.
TO AVOID THIS INFORMATION RYAN IS WILL TO ACCUSE ME FALSELY WITH
CRIMINAL BEHAVIOR OR THREATS TO DO SO ON HIS PART .
NOW GETTING BACK TO RYAN . RYAN ESCALLATED THE
CONVERSATION WHEN THIS IS BEING EXPLAIN BY ME IN MORE GRAPHIC TERMS
AS BEING SO AGAINST THE NORMAL FLOW OF HUMAN UNDERSTANDING
AS TO BE DELIBERATELY NOT MAKING APPOINTMENT DELIBERATELY .
COMCAST IS DELIBERATELY NOT PROVIDING SERVICES ON THIS BASIS ,
AND TOLD I WANTED MY MONEY OUT OF COMCAST SO THAT I AND MY MAINTENANCE
PAYMENT TO COMCAST WOULD NOT BE CHARGED ME . I CONSIDER THIS
FRAUD TO BE A FORM OF THEFT OF SERVICES . I AM NOT SUPPOSED
TO BE CONFIRMING A DISPATCHES DEPLOYMENT AND IF I WAS SUPPOSED TO
DO THIS SHOULD BE TOLD BOTH IN CONTRACT FORM AND ORALLY,
THAT THIS IS THE CASE PRIOR TO ANY APPOINTMENT .
FUTHER , THIS IS NOT REPEAT NOT A PROVISION THAT WOULD BE ALLOWED
IN ANY CONTRACT WITH A, DISABLED SENIOR LIVING FACILITY , CONDO . WHERE
I LIVE IN FLORIDA AND ALLOWED TO BE SO CALLED IN FL STATUTES .
BACK TO RYAN , THE DISCUSSION OF THE ABOVE GOT LOUD BY ME ,AND HIM,
AS THIS RYAN , WAS SUPPOSEDLY NOT ABLE TO RESPOND TO ANYTHING
TOLD TO HIM TO WHICH RYAN WAS TALKING OVER ME AND NOT ALLOWING ME
TO DESCRIBE WHAT I AM STATING ABOVE- DELIBERATELY - TO WHICH POINT I BEGAN TO
TELL HIM , AT FIRST NICELY HE WAS BEING RUDE TO ME , AND THEN
HE WOULD NOT STOP , AND THEN MORE LOUDLY . NOW THIS BECAME A SHOUTING
MATCH , WHERE IT WAS OBVIOUS THAT RYAN HAD NO INTENTION LIKE THE
OTHERS TO REFER THIS TO A SUPERVISOR .
NOW WE GET TO THE POINT THAT RYAN INDICATES , I AM CRIMINALLY THREATENING HIM PERSONALLY ,
AND THAT HE IS GOING TO CALL THE POLICE AND REPORT ME FOR SOME CRIMINAL
BEHAVIOR AGAINST HIM . AT THIS POINT , I TOLD HIM TO DO SO , AND TO INDICATED TO ME
WHAT CRIMINAL BEHAVIOR HE WAS TALKING ABOUT . I DID THIS ABOUT 5
TIMES OR MORE IN A VERY LOUD VOICE AS I WAS ALLEGEDLY DEALING WITH A LIAR AND
A WOUD BE PERJURIER WHO IS WAS ACTING AS AN AGENT FOR COMCAST . I
ALLEGE COMCAST ALLOWS ENCOURAGES THE ACCUSATION OF CRIMINAL
BEHAVIOR BY THEIR EMPLOYEES AS FOR QUAITY ASSURANCE THEY LISTEN
TO THESE CALLS WITH OR WITHOUT CUSTOMER APPROVALS PER THEIR NONE
RESPONSABLE INFORATION AT THE BEGINNING OF THE CALL THAT THEY
RECORD FOR QUALITY ASSURANCE PURPOSES .
I ALLEGE COMCAST BY THIS DELIBERATELY ALLOWS AND ENCOURAGES ITS
EMPLOYEES TO MAKE FALSE REPORTS TO THE POLICES AND ANY OTHER
AGENCIES AND ALLOWS IT EMPLOYEES TO BEAR FALSE WITNESS AND SLANDER
OTHERS . THIS RYAN IS COMCAST AGENT AND WAS ACTING AS SUCH TO
COMMIT THESE ALLEGED FRAUD TORTS , AND CRIMINAL BEHAVIOR , AND IN FACT ALLEGEDED IS FALSE REPORTS TO THE POLICE
OR THE THREAT THEREOF IS EXTORTION AND THEFT OF MY SERVICES FROM COMCAST . . I ALLEGE INSTEAD OF CUSTOMER
SERVICE COMCAST AGENT RYAN ENGAGED IN EXTORTION SO MY COMPLAINT
WOULD BE SILENCED BY HIM FOR HIS EMPLOYOR ,, AND THAT THIS EXTORTION POLICY ,
HAS TO THIS DATE BEEN RECORDED BY COMCAST AND I ALLEGE IS A POLICY OF
COMCAST , AS THEY ,AND NOT I. MADE AN ILLEGAL TAPE RECORDING OF THIS .
RYAN MUST BE GETTING SOMETHING FROM COMCAST TO BEHAVE IN THIS WAY?
AS THIS IS REVEIWED ACCORDING TO COMCAST FOR QUALITY ASSURANCE .
AT APPROX 6'45 I CALLED THE LOCAL MARGATE POLICE AND WANTED TO MAKE
A REPORT OF THIS , AND WAS TOLD BY POLICE LADY ANSWERING THE PHONE ,
THAT SHE DOUBTS THAT MARGATE PD WOULD MAKE A REPORT OF THE INCIDENT .
This report was posted on Ripoff Report on 01/21/2010 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Comcast-Corporation-Customer-Service-Department/internet/Comcast-Corporation-Customer-Service-Department-Customer-service-representive-threatens-558201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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