- Report: #1070630
Report - Rebuttal - Arbitrate
Complaint Review: Cove Realty
Cove Realty105 E Dunn St Nags Head, North Carolina USA
Cove Realty, Deborah A Conklin, Property Manager Dirty and shabby furnished water bug infested beach rental cottage at Nags Head NC Nags Head North Carolina
*General Comment: Why did you stay?
*UPDATE Employee: Glover Family Complaint
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We rented a cottage on the beach for a week in Kill Devil Hill. I was very excited to finally have a vacation with my wife and daughter. I am a senior citizen who is totally and permanently disable after having 3 spine surgeries and a difficult long recovery. Due to my handicap, I have not been able to travel for the past 4 years.
When we arrived, the house was dirty and the furnishing shabby, clearly not expected. The screens were ripped and therefore we could not open the windows for the clean ocean breeze. To our surprise the sun porch door was nailed shut, the screen windows have holes giving all types of insects’ access. The sun porch was uninhabitable. The bathrooms were clean but otherwise, things were no where close to as clean as they should've been for a rental property. The pictures on their page for 501A South Virginia Dare Trail and what we encountered were in many instances perhaps several years ago but definitely not accurate for our stay. [continued below]....
I personally checked the smoke detectors to ensure my family safety and found that 2 were not working and the third was missing. The bedroom windows are completely blocked by shrubs therefore an additional hazard if we need to evacuate in case of an emergency.
Now for the scary part; upon our arrival on Sunday evening we observed huge water bugs in front of the house. We should have taken that as a warning. On Tuesday morning I notified the Realty office of the infestation of water bugs and followed up with an email that evening. We arrived on site on Sunday at approximately 4:00pm and observed a large cocker roach/water bag on and around the front deck but we were not majorly concerned because the large bug was outside of the cottage.
Sunday night while my daughter was in the bathroom, I heard her screaming from the bathroom and my daughter was hysterical. While brushing her teeth, my daughter face was next to the sink, she observed a large cocker roach/water bug in the sink.
Late Monday night, I was woken by my daughter’s bloodcurdling screams. As I ran towards my daughter’s room, she ran out of the room screaming and crying. I observed a large cocker roach/water bug in her bed and I immediately spray the bug with wasp insect spray. I collected several dead cocker roach/water bug and placed the bugs in a baggy.
My daughter was afraid to go back to sleep and stayed awake from 11:30 -3:30am. Finally, at 3:45am, I put my daughter in my SUV and she eventually went to sleep.
Tuesday morning at approximately 9:30am, I called Cove Reality and spoke with a person by the name of Ed and informed Ed of the bug infestation. Ed stated he would contact an exterminator and have the come to the cottage and spray.
Later in the afternoon, the exterminator came and sprayed insecticide. The exterminator stated the spray would not work immediately and the water bugs would take some time to dye.
During the evening my daughter observed three water bugs crawling on the floor of her bedroom. My daughter was terrified and refused to sleep in her room.
Please see the attached photos of the water bugs found at 501A S. Virginia Dare Trail. My family’s vacation has turn out to be an unpleasant experience and a nightmare.
Cove Realty response after I requested a full refund of $1,700.00:
“I’m really sorry that you guys have to deal with this situation but unfortunately water bugs are really common in this area. I’m myself very terrified of them and have them in the house as well during the summer time. I will leave your email on Debbie’s (our property manager) desk and she will contact you whenever she is back in the office tomorrow. Thank you. Amina.”
An exterminator was sent to fumigate after several complaints and an over a dozen bugs were killed. While Cove Realty apologized this was their solution to our negative experience. “We are sorry that you have had the roach problem. This is the first call we have had on any kind of pest problem in this cottage. If anyone had called about an insect problem prior to your stay we would have sent pest control out immediately as we did for you on Tuesday. The bathroom floors and carpet were replaced this past spring and there was no report from the flooring company about any kind of pest problem. The $150.00 rebate will be sent to you 20 days after check out when it comes up in the system along with your $150.00 refundable damage deposit. Deborah A Conklin, Property Manager”
Our vacation was one of the worst experiences we have had and during our entire stay, every day we observed a water bag crawling on the walls or carpet. This review is to protect other hard working families that save all year for their summer vacation.
This report was posted on Ripoff Report on 07/27/2013 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Cove-Realty/Nags-Head-North-Carolina-27959/Cove-Realty-Deborah-A-Conklin-Property-Manager-Dirty-and-shabby-furnished-water-bug-in-1070630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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