- Report: #1070595
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car803 W University Dr Denton, Texas USA
Enterprise Rent-A-Car Enterprise Car Rental University Drive Denton Damage to auto by rental car company charged to customer Denton Texas
*Author of original report: Enterprise Rent-a-car closes claim
*UPDATE Employee: We would like to help
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The return signage directs drivers to park in particular spots which are incompatable with the vehicles rented. In this case, the rental return curbing behind a converted gasoline station is 8 inches tall compared to the standard commercial curbing of between 5 inches and the industry standard of 6 inches
Rental car bumper cover is 7 inches above ground level and the damage done by the curbing was charged to me.
At first, I thought it was a scam and then I determined the actual curb height and bumper height were incompatable.
The agent called me out to see "damage" and was quite animated with his hand motions and verbosity saying "I didn't move it at all" and identified a seperated seam between the bumper cover and the fender on a 2013 Hyundai. I said, "You mean this?" and pushed the seperated cover back into place with my index finger.
The vehicle with the 7" high bumper cover was several inches away from the 8" curbing. [continued below]....
I have no idea if the damage was done prior to my renting the automobile (quite likely) or if the agent caused the damage himself on purpose (possible) or if I caused the damage pulling into the spot as directed by the Enterprise Rent-A-Car automobile return signage (very doubtful as I would have heard something while parking).
Regardless, the "Damage Recovery Unit" is trying to extort repair charges from me to the tune of over $500.00.
There is no doubt in my mind now that Enterprise Rent-A-Car, and not only the location at 803 W UNIVERSITY DR. DENTON, TX 76201-1845 Tel.: (940) 383-2212 is likely engaged in systematic fraudulent damage claims. After doing a little research on the particulars of this incident, and discovering that the standard curb stop height is 6 inches and lower, my plan is to fight them hard and take them to court if necessary. That Enterprise Rent-A-Car rental return signage at this location directs customers to parking places which will cause damage to vehicles and could prevent that damage by prudently installing curb stops is direct evidence of irresponsible if no predatory business practices.
This report was posted on Ripoff Report on 07/27/2013 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Enterprise-Rent-A-Car/Denton-Texas-76201-1845/Enterprise-Rent-A-Car-Enterprise-Car-Rental-University-Drive-Denton-Damage-to-auto-by-r-1070595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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