I'd had this service for several years. The PROMISE was that I would be able to pay off my home in ten less years on my 30 year mortgage.
Everything was fine, as long as I was with CitiBank (aka Greedy Corporate SCUM). When my insurance would go up or down, the Greedy Corporate SCUM would raise or lower the payment amounts, as necessary.
Then the SCUM sold my mortgage to some fly-by-night lender nobody's ever heard of. Fine, whatever. The GCS are this way: When you stop making enough money for them, they boot you to the curb. Same as always.
Now when things go up or down, I'm left holding the bag for the remainder of the payment to mail to my lender (even though the biweekly amount is FAR more than the monthly payment would require!), or left out without recourse to getting my money back without a LOT of paperwork. This is the thing: You can send mail to the FNC SCUM for MONTHS, and never get an answer, never get your change filed. I was about at the point of resigning myself to having to send the extra money, when I got notice that my payment would soon go up AGAIN. Oh hell no.
So I sent the paperwork in YET AGAIN, this time certified. I GOT IT BACK. The address, if you don't write it perfectly with the weird 3000 thing at the end WILL NOT GO THROUGH WITHOUT IT. Oh yeah? Fine. I went to my bank and put a permanent stop payment on it. And then I called FNC and told the SCUM that they were FIRED. They said I would have my money in 7-14 days.
And this is when you get to learn just how much of greedy corporatist scum this outfit is.
I had stopped the bank drafts in the middle of the monthly cycle. DON'T DO THIS. For the love of everything holy, DO NOT DO IT. WAIT. Seriously. WAIT. Never let these scumbags have any of your money to hold onto.
I called them on the second to cancel the service. I got a letter that was dated the 5th, and postmarked on the 8th, and probably sent out on the ninth, for it was not in my mailbox until the 12th.
Got all that. It's TEN DAYS since I called them before I got mail from them.
And what is the mail? My check? OF COURSE NOT! No, I've got a demand that I sign paperwork, not my check!
EXCUSE ME? Where's my stinking MONEY that you frauds said I'd get in FOURTEEN DAYS? That's MY money, you frauds--NOT yours! Where is it? Give it to me and give it to me NOW!
Of course, they can take your money instantly and electronically, but it KILLS them to give it back to you the same way. No, these filthy, greedy corporatist SCUM are going to hang onto YOUR money, MY money, until they can wring every penny of it they can from it before having it forced from their hands. And then they're going to send it to you BY MAIL, so that THEIR account balances are nice and pretty while yours and mine look like crap.
Whatever you do, DO NOT get this fraud of a payment system. They DO NOT send it to every lender every two weeks, like they say they do. They ONLY send it by month. You ARE NOT getting the benefit you were supposed to from it, which is your house payments coming down enough to pay off your home in 21 years. It's a lie, it's a scam, and it's a FRAUD. Go look at your statements and see.