- Report: #1083754
Report - Rebuttal - Arbitrate
Complaint Review: Gigabyte USA
Gigabyte USA, California USA
Gigabyte USA Low Quality Motherboards California
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I recently purchased a Gigabyte GA-Z77-DS3H Motherboard for the computer I was building (I finished the build). I just found out that this motherboard produces only 2-channel sound. The manual states it will produce 5.1 and 7.1 Channel sound. I have an Inspire 5.1 Creative Labs sound system. This sound system works on my last computer, which I still use as a back-up computer system. I contacted Gigabyte USA about this, and they stated that this is normal. Normal ? I told them about what is stated in the user manual, and they replied with updating the audio drivers. Which I did, and didn't improve the situation. I contacted them again, stating the same situation, and they replied, "Well....there's not much we can do......" The main Corporate Office is in China, with a branch office in the United States. Unfortunately, I don't know the address. I just have their telephone contact number. I'll have to do the best I can with this motherboard, until I replace it with another brand. I just want to let others in the computer arena know about this, so they don't fall into this mess like I did. For the record, their contact telephone number is : (626) 854-9338
This report was posted on Ripoff Report on 09/11/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Gigabyte-USA/California/Gigabyte-USA-Low-Quality-Motherboards-California-1083754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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