- Report: #1043959
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett-Packard
Hewlett-PackardInternet United States of America
Hewlett-Packard HP hp support lied to me and caused the loss of all my pc programs also forcing me to quit college, Internet
*Consumer Comment: Clearly stated; not implied
*Author of original report: coast
*Consumer Comment: Additional Comments
*Consumer Suggestion: Back ups?
*Consumer Comment: Totally your fault
*Author of original report: to Robert, Irvine
*Consumer Comment: Software?
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I told the support tech that I could not afford to lose the programs currently installed on my lap top because I needed them for my college classes. The support tech told me that doing the HP back up onto an external hard drive would save my programs. So I followed the support techs instructions to make sure I would not lose the programs.
All programs were lost but the back up allowed me to keep files from the programs. I could not afford to replace those programs so I could continue with college. I let HP know my issues and that if they could even get me a copy of 2 or 3 programs needed to stay in college I would be fine with that.
HP support offered me a coupon to try to get me to spend more money on their web site. I told them that that was no good I had no money and without the programs my GPA would fall and I would have to drop out of college.
HP told me that was all they could do. Hp also told me that their support was only authorized for hardware issues so the loss of programs was my fault, even though the support tech never told me that as well as the issue that the support tech took on was a software issue. So either the tech lied on multiple occasions lied to me or the management lied to me or both.
Either way, their lies cost me my 3.0+ gpa as well as thousands lost for the marketing course I could not complete the final assignment because I no longer had the programs to complete it, therefore I failed. Plus the cost of several programs and the ability to continue my college courses until I save the money to replace those programs.
This report was posted on Ripoff Report on 04/17/2013 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/-Hewlett-Packard/internet/Hewlett-Packard-HP-hp-support-lied-to-me-and-caused-the-loss-of-all-my-pc-programs-also-f-1043959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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