- Report: #923034
Report - Rebuttal - Arbitrate
Complaint Review: Mobile Auto Repair
Mobile Auto RepairVirginia Beach, Virginia United States of America
Mobile Auto Repair Mobile Mechanic, Larry Goutreax , Scam Artist, Not Trustworthy, Terrible Communication- BEWARE. Virginia Beach, Virginia
*Consumer Comment: Larry
*Consumer Suggestion: Poor Larry
*Consumer Comment: larry gutreaux need be remove from craigslist.com
I paid $500 upfront with the rest due when the car was delivered (approx 1k), I found this to be reasonable considering it included removal of the head for the machine shop and a valve job. After 4 weeks of excuses, poor communication, and slow progress it was delivered to me with the promise that it was done. I listened to the car idle, sounded great, everything seemed well. Took it for a test drive, seemed to hesitate some but figured the almost stalling was the learning curve for the throttle positioning. Paid the guy after he explained it was reset and would be good to go. Great!
I drove the car .5 mile to put a fresh tank of gas in it, turned the car off and my coolant proceeded to flush itself completely onto the pavement. Air pocket? Maybe. Took it back, burped for the afternoon or so I was told and the car left for me to pick up. [continued below]....
Long story short, I had to pay to have it done properly, the dealership later confirmed through tests and cleaning of the coolant system that the head-gasket repair in a bottle had been used and that's why the coolant kept flushing itself out. So I was charged 1k for something that took $5.
I ended up paying the next guy $1200 to do it properly with level head (it was not within limits when he pulled it), reworked valves, everything runs well, and no incidences with it at just over 5k miles. The 2nd mechanic took pictures of the head gasket and all of the replacements + cleaning he did. My new mechanic and I met Larry at his house to ask him about the method he used to change the head gasket and we got the run around and the chat about how long he'd been doing it this way. You need a special tool to hold the camshaft in position before turning the crankshaft to TDC and tightening the pulley bolt, he did not have this!. I learned my lesson on finding the better "deal".
For the record: Larry offered a refund on the labor of $550 - guilty conscience? What made me mad is that I even have proof that he returned the NEW head bolts that he promised to replace (I was fine with them being replaced, thus why I paid extra for the head bolts) after purchasing them. Not only did all of this set me back $1k, he snapped all of my ignition coils off of the screw, put the wrong NGK's in after I gave him the exact model, yada, yada, the list literally goes on.
I don't know if I was the exception to his work or the norm but I can tell you that a my now trusted mechanic has had 2-3 customers since this incident come back with bad welds on exhaust, stripped screws, and other bad work-directly from Larry.
I'm adding the photos from the "replaced" head gasket, pulled about a week after he supposedly did the job. Notice the gunk, tear, and age of the gasket.
I cannot recommend Larry to anyone, good for those "hundreds" who have had a good experience. He will fight and deny most of the truth in this post but I have been diligent on keeping records including all of his text messages and receipts confirming I paid.
This report was posted on Ripoff Report on 08/06/2012 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/-Mobile-Auto-Repair/Virginia-Beach-Virginia-23456/Mobile-Auto-Repair-Mobile-Mechanic-Larry-Goutreax-Scam-Artist-Not-Trustworthy-Terrib-923034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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