• Report: #1161077

Complaint Review:   Monster Web Co.     

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  • Submitted: Thu, July 10, 2014
  • Updated: Thu, July 10, 2014

  • Reported By: Tightwire, LLC — Alpharetta Georgia
  Monster Web Co.     
3613 Carver Court Ln Plano, Texas USA

  Monster Web Co.- US Joomla Pros - Scott/Sean Prendergast They contracted with us to build our company a website. We gave them a $400 deposit and they did not deliver anything. They refuse to return our phone calls or emails. We would like our $400 deposit returned. Plano Texas

*REBUTTAL Owner of company: Refund was completed July 14, 2014

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We contracted with them to build us a website with specific functionality.  We gave them a $400 deposit to start the development.  The week they were supposed to deliver they told us they were very busy and it would be delayed.  We haven't heard from them since then.  They refuse to return our calls or emails.  They took down the website that we originally contacted them on - webmonsterco.com.  He signed the contract as Scott Prendergast.  His other website is http://usjoomlapros.com/ which also has a different contact number.  When you call that number his first name changes to Sean.  We have sent emails and left voicemails asking for him to return our deposit but he never replies.  Regardless of what he writes in reply to this complaint please understand that he never returned our calls or emails nor did he do any of the work.


This report was posted on Ripoff Report on 07/10/2014 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/-MonsterWebCo/Plano-Texas-75074/-MonsterWebCo-US-Joomla-Pros-ScottSean-Prendergast-They-contracted-with-us-to-1161077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund was completed July 14, 2014

AUTHOR: Scott - ()

The client requested a refund on July 8, 2014, and it was processed in full on July 14, 2014. 

 

It is not true that he tried to repeatedly contact me, and as soon as he requested the refund, I processed it.

 

The issue with the development had to do with minumum traffic requirements by Google for their site to qualify for certain Gaoogle APIaccess. Once we found this out, we thought we could still bypass it, but when the client chose to request the refund we obliged.

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