- Report: #822368
Report - Rebuttal - Arbitrate
Complaint Review: : Pinnacle Copy & Print LLC
: Pinnacle Copy & Print LLC6900 E. Camelback Rd. Suite 540 Scottsdale, Arizona United States of America
: Pinnacle Copy & Print LLC : LLC.Pinnacle Business Systems Professional Thugs Scottsdale, Arizona
*UPDATE Employee: Ficticious
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After a couple of phone calls I agreed on buying from them two Xerox docucolor 240s for $7750 each with a meter that does not exceed 400000 clicks and in good shape plus 4 complete sets of supplies for the machines for an extra $3900 Totaling $19,400 for the whole deal.
The machines where to be transported by pinecle copy & print to a trusted ship forwarder that I have done a lot of business with before with no problems.
The machines arrived 4 weeks late to the ship forwarder, after 10s of phone calls .
Then when the container arrived at its final destination we opened the boxes and found no supplies then when we turned on the machines at the presence of a certified Xerox tech. one machine had over 670000 clicks and does not print because of error codes and the other has 490000 clicks with a monitor that does not work and also does not print because of error codes plus both machines do not have the expensive SCSI cables that connects the machine to its Fiery .
When I contacted pinecle Copy & Print LLC. and informed them with my discovery and asked for explanation they denied and said we sell many machines and have a lot of satisfied customers?!!! What about my supplies ? they answered that they sent them.
As if I was born yesterday.
This report was posted on Ripoff Report on 01/13/2012 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Pinnacle-Copy-Print-LLC/Scottsdale-Arizona-/-Pinnacle-Copy-Print-LLC-LLCPinnacle-Business-Systems-Professional-Thugs-Scottsdale-822368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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