• Report: #793946

Complaint Review: Securus Correctional Billing Services

  • Submitted: Mon, October 31, 2011
  • Updated: Mon, October 31, 2011

  • Reported By: keisha — Houston Texas United States of America
Securus Correctional Billing Services
Dallas, Texas United States of America

Securus Correctional Billing Services Block Call From the persons who was calling because they wanted me to get pre paid account. Dallas , Texas

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I had been recieving phone call from the Jail for about three months and then I put a block on the line for about  a week later took the block off and this is  when the problem began with the correctional billing.

The said that my line had a block on it and the only way that the could remove it was for me to send the proof of ownership of the phone line. So I did this and then they told me the phone company had a block on my line and suggested that I get a pre paid call. I ask why is it that I have been receiving call all the time but know it block and yall are saying its ATT and they are saying that my line is clear. Well, you can open up a pre paid account and I ask why would I want to do this ......
I do remind you that in order to open up a prepaid account you will have to pay a service fee of 6.95 this will not be added to the call amount at all. The min that you can put on this account is 25.00 and each time you add money to this account you will have to pay 6.95.

So after they seen that I would not open an account for this they allowed call to come through and the they cut them off once again and told me that the phone company that I was with would not let them bill the call to my phone and that I could open up a prepaid account. Talk to a supervisor and she said that they will not be allowing any more call to be bill through the phone company and that I need to open a prepaid account...I made up my mine that I will go see him and write him that 6.95 could go on his books.

This report was posted on Ripoff Report on 10/31/2011 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Securus-Correctional-Billing-Services/Dallas-Texas-75254/Securus-Correctional-Billing-Services-Block-Call-From-the-persons-who-was-calling-becau-793946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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