• Report: #940471

Complaint Review: Super Beta Prostate by New Vitality

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  • Submitted: Thu, September 13, 2012
  • Updated: Wed, September 26, 2012

  • Reported By: Jim Stone — Darby Pennsylvania United States of America
Super Beta Prostate by New Vitality
Internet United States of America

Super Beta Prostate by New Vitality When I ordered this product I really thought that the product would do at least what the ads claimed. But not only was I wrong about the product, but was placed on an auto-ship list in which you sent Internet

*UPDATE Employee: New Vitality

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When I ordered this product I really thought that the product would do at least what the ads claimed. But not only was I wrong about the product, but was placed on an auto-ship list in which you sent the pills each month and charged 30.00. So in addition to the product not  being able to provide any relief from the effects of an aging prostrate, I found it a nightmare trying to get removed from the auto-ship program. I finally had to have my card number cancelled and receive a new card or they'd still be billing me.

I would caution anyone contemplating buying this product to beware. I purchased this supplement in a attempt at finding some measure of relief, and all I received was grief and frustration. Super Beta Prostrate has totally failed to provide any relief for what it claimed to fix, nor will their customer service help in removing your name from their auto-bill list. So in my opinion, Super Beta Prostrate belongs on consumer watch list, the list for Miracle Cure products or snake oil sales list. I hope no other desperate people buy this and have to go through what I did. This not only a complete waste of money, but seeing as how they won't take you off their auto-ship list, something much worse.

This report was posted on Ripoff Report on 09/13/2012 02:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/-Super-Beta-Prostate-by-New-Vitality/internet/Super-Beta-Prostate-by-New-Vitality-When-I-ordered-this-product-I-really-thought-that-th-940471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

New Vitality

AUTHOR: New Vitality - (United States of America)

To Jim, 
 
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings. 
 
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. 
 
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail. 
 
Our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date. 
 
Finally, we dont contact customers if they remove their credit card information from our website and the customer cant cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.
 
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representatives side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1383 for a customer service Supervisor and we will be more than happy to help you. 
 
Thank you. 
Customer Service 
Farmingdale New York 
United States
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