American Home Shield sent out a service tech from a company, that has a f rating with the BBB and use him to deny our claim Memphis,  Tennessee

We bought a insurance policy covering our air conditioners, plumbing, electrical and other home appliances. After 4 weeks what happens but our one unit goes out, so we filed a claim, American Home Shield sent out a service tech and he never checked our air unit but went to the attic pulled out the blower and said it was bad and never cleaned. We had it serviced less than two years ago and they completely cleaned and even replaced our condensor. Well the tech removes the blower call American Home Shield who uses his report to deny our claim. There seems to be a great anount of claims saying this is a comman practice with American Home Shield.