- Report: #1095960
Report - Rebuttal - Arbitrate
Complaint Review: BAY CITY PLYWOOD &CABINETS
BAY CITY PLYWOOD &CABINETS4335 EAST HILLSBOROUGH AVENUE TAMPA, Florida USA
BAY CITY PLYWOOD &CABINETS MAXWELL PRODUCTS INC. dba BAY CITY PLYWOOD NO REFUND FOR WRONG SIZE CABINET SALES PERSON MEASURED TAMPA Florida
*Author of original report: REFUND AMOUNT MISTAKE
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1-Orignal quote did not give description, only initials, 1 CSB36R $726, 1 1530L $178, !BTD24 $570. i had to call sale person Tommi Poole asking what all initals meant. i actually felt dumb, after he said csb is corner susan
Store is 45 minutes from my home, did email, the early emails with my oks, are not what Tommi is following. he emailed to me measurements fi forwarded to my contractor. quote was $7,48.46. delivery day contract came with all disclosures, such as, boxes must be opened within 48 hrs, to report findings.
Cabinets boxes are very heavy, felt everything would be fine. Contractors job to open. called asking about shouldn't extra shelves be included? "No, some people use utility closets without - you have to pay for the shelves" If I had not called again (about 4 or 5 weeks later with a complaint, I would not have been told of the $344 shelves Tommi would deliver the next week. I bought shelving since I was told thats all there is. if I never contacted store I would not have known.
Crown molding should not have been ordered with this step cabinet design. Tommi poole did not know this, even after my contractor spoke to him. He kept telling him (contractor) how to do this design. I returned the crown molding, the wrong base cabinet, polish that I did not order and this morning Tommi Poole ran out from my house after 13 minutes without finishing the discussion about my dissatifaction. This year one of the other Baycity stores was closed.
Remember the tv commercial of the guys laughing? Disclosure should be up front, not day of delivery - stating will not be or do not- no returns ever. I am a Realtor and will never, ever use, refer this company. Company refund in total should be $2,601, I received check I will not cash for $937, included was the tax charge on the $175 delivery, real slick. What is owed to me is $664. I'm going to see the owner who goes by SKI. i really don't need to be taking the precious time from my 91 & 1/2 year old mother who has al's, but this problem has been going on since delivery date of July27, 2013.
This report was posted on Ripoff Report on 10/31/2013 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/-BAY-CITY-PLYWOOD-CABINETS-/TAMPA-Florida-33610/BAY-CITY-PLYWOOD-CABINETS-MAXWELL-PRODUCTS-INC-dba-BAY-CITY-PLYWOOD-NO-REFUND-FOR-WRO-1095960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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