• Report: #1068242

Complaint Review: drivetime

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  • Submitted: Thu, July 18, 2013
  • Updated: Sun, August 18, 2013

  • Reported By: ivoryqueen — Phoenix Arizona
drivetime
Phoenix, Az Phoenix, Arizona USA

drivetime DO NOT PURCHASE A VEHICLE FROM DRIVETIME Phoenix Arizona

*Consumer Comment: What You Don't See!

*Consumer Comment: Drive Time is a VERY predatory Company.

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DO NOT PURCHASE A VEHICLE FROM DRIVETIME. I purchased my vehicle on 6/14/12 and it's first trip to the repair shop was 6/18/12.It'd has been to the shop for repairs 12 more times since. I have replaced the O2 sensors, the catalytic converters, the cam and crank shaft sensors(4 times EACH!!) The radiator, the fan clutch, the heater core, the engine, the ignition, the pcm(computer) and now the egr valve. I've incurred out of pocket expenses of$$837 (and counting tomorrow I will pay another 200) for repairs not covered by warranty(this doesn't include what I paid our for rental cars) and have been without my vehicle for 72 (accumulative) days and counting. I've missed numerous days of work due to lack of transportation.I've spent uncountable hours on the phone with their warranty personnel...who are atrocious to deal with. I've had the vehicle to 3 separate repair shops including an authorized dodge dealer. The entire process has been an uphill battle, fighting for coverage for every repair.a gentleman from their warranty dept named Will went so far as to call one of the shops my truck was at and flat out LIE and tell them I was bad mouthing them and was demanding a second opinion when it was the warranty company all along that wanted the second opinion. The vehicle still will not pass emissions(a problem drivetime has been aware of since the day of purchase) and continues to randomly stall(you know, like when you're driving 60mph on the freeway). I cannot rely on my vehicle for the basics let alone any type of road trip or vacation. Their own recommended mechanic said the vehicle is a "death trap..a rolling time bomb" and after spending two hours with me listening to me go into detail about the issues with the vehicle, the manager of the location I purchased it from said today "this is just wrong...you don't do this to people". I've been a loyal customer to drivetime(this is my second vehicle purchased from drivetime, the first one I had minimal problems with)and I'm timely with my payments.This issue was brought to the attention of the following upper management personnel: Nicholas Leuthold, Chris Camp, Joseph Hill and Alexander Burgess with the end result being... in a nutshell..a big fat OH WELL. I spent hours there today attempting to reach a mutually satisfactory resolution to this problem to no avail. I will now use social media to become the proverbial squeaky wheel. I will contact every local news station I can think of. I will be contacting my councilman, the attorney general's office and my own lawyer. I may not be able to gain satisfaction where my own vehicle is concerned but I can do my part to ensure no one else gets screwed like I did.


This report was posted on Ripoff Report on 07/18/2013 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/-drivetime/-Phoenix-Arizona-85015/drivetime-DO-NOT-PURCHASE-A-VEHICLE-FROM-DRIVETIME-Phoenix-Arizona-1068242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What You Don't See!

AUTHOR: Jim - ()

Drivetime has people out and about who lurk in alleys and other places.  Their main purpose is to capture people and drag them to the dealership by force.  Once inside those people are chained to a chair and presented with a contract written in Chinese.  Behind the victum chained to the chair is another guy who points a 9mm at the back of the victum's head and says "In 15 seconds either your signature or your brains will be on that contract."  Yes, they are so predatory.

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#2 Consumer Comment

Drive Time is a VERY predatory Company.

AUTHOR: JonathanX - ()

I use to be an insurance adjuster and I would often be shocked when I would get an auto claim for a wrecked vehicle that was financed through Drive TIme. The person would often owe two to three times what the vehicle was worth. Incredible. Drive Time Preys on the Vulnerable. They are a VERY predatory company.

I would often have to request their payoff from Drive Time and they would often be left owing THOUSANDS. WOW!

Next time purchase your vehicles from PRIVATE SELLERS. Pay CASH. Don't get in a trap such as with Drive Time. 

Shame Texas allows such companies to operate. I am not from Texas but there are a LOT of GREEDY, CROOKED, SHADY, PREDATORY companies operating in this state. Be Careful. I purchased my last two cars off of craigslist for under $1,000.00 each and they both drove for years. One was a Honda. The other was a Toyota Camry. Find someone down on their luck and take cash with you. 

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