• Report: #769535

Complaint Review: entertainment book

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  • Submitted: Fri, August 26, 2011
  • Updated: Fri, August 26, 2011

  • Reported By: Cynch — Snoqualmie Washington United States of America
entertainment book
Internet United States of America

entertainment book expedia.com, hotels.com Hotels.com coupon on the entertainment book is a scam Internet

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I bought an entertainment book and was looking for coupons for my sons birthday - planning to stay overnight in a hotel.

I found the hotels.com coupon and it said refund $20 for two nights.

The page was not clear enough, so I called the number listed on there and asked about the rebate program and they went through the process with me. Advised me to book it over the phone or online.



Rules

You must book and confirm a Special Internet Rate to be eligible for offer. No call in or faxed rebates will be accepted.

The online coupon is only valid for reservations on Special Internet Rates, booked and prepaid through Entertainment.

Rebate Levels are as follows:

1-800-50-Hotel call reservations only 2 Nights- $10 Rebate, 3 or 4 Nights- $20 Rebate, 5, 6, or 7 Nights- $30 Rebate, 8 or 9 Nights- $50 Rebate, 10 Nights- $100 Rebate

Online reservation rebates only 2 Nights- $20 Rebate, 3 or 4 Nights- $40 Rebate, 5, 6, or 7 Nights- $60 Rebate, 8 or 9 Nights- $100 Rebate, 10 Nights- $200 Rebate.

Print out this coupon, write in your name, hotel and date of stay and mail after your completed stay.

After Check Out, please send this coupon to:

Rebate

2201 E. Lamar Blvd.

Arlington, TX 76006

Not valid with any other offer, including, but not limited to, frequent flyer miles.

For faster processing time, rebates will be credited back to your credit card within 3 weeks of receipt of this form.

One rebate per customer or household.

Rebate does not apply to vacation package hotel stays.

Coupon valid for reservations booked online through Jun 30, 2008 for travel through Aug 31, 2008.

"Booking" means a completed stay booked on one Calendar day.

Offer may be revoked without notice at any time.

Our interpretation of the rules of this offer is final.  Obtain your online booking confirmation via email for the link to your free online coupons.Mail in your rebate certificate below within 60 days of completing your hotel stay. 





Whatever they confirmed that's what I did. They taught me how to fill up the coupons as well.So to sum it up, I got two roms for 2 nights and mailed out the coupon as soon as I received the email receipt.

That was June 1. Come August 25, they email me stating the ff:



 Dear Entertainment Rebate Customer,

 

 This email is to inform you that our rebate department is unable to process the entertainment rebate coupon that was mailed to us for processing.  Unfortunately, your current booking does not qualify for the program. To be eligible to receive the entertainment rebate reservations need to be made either online at: entertainment .com/travel or by calling 1-800-50-HOTEL. Since your booking was made by other means we are unable to process the rebate to you. 

When booking future reservations if you have any questions you can refer to the rebate rules and guaranteed best rate program rules located in the entertainment book and by using the website or phone number listed above.Sincerely,

Customer Service        This is an unmonitored e-mail box. Please do not reply to this e-mail. If you have further questions, please contact Expedia Customer Service at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and reference Customer Case ID:             S-26864553        .  You can also visit the Expedia.com "Customer Support" page (http://www.expedia.com/daily/service/default.asp) for more customer service information.



I tried calling the number listed above 3x! Expedia.com answers and the first person put me on hold for 1n hour and a half and I practically lost my phone battery. This morning I called again and told them the same thing expressed about being put on hold for over an hour and she promised to get back on the phone with me in 2 minutes and left me there for over half an hour again. I am calling themm right now and expressed concern about being put on hold for a very long time and she promised me again that they will connect me within 5 minutes and I it's close to half an hour and I am still holding for someone. Everyone wants to duck this query from me about the rebate thing. It is not much, but it's the motive... why scam people to try to book with you by offering deals like this and then try to get away with it?The coupon clearly stated hotels.com... I could've gotten and booked those rooms somewhere else... I think the entertainment bok coupon is a scam! And I want Expedia/ hotels.com to call me or send me my rebate!Not only does the book version not mention the one rebate limit, it seems to imply in fact no limit: "For additional rebate certificates go to www.entertainment.com/travel" with two certificates already printed on the page. the offer is "affiliated with Hotels.com".




This report was posted on Ripoff Report on 08/26/2011 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/-entertainment-book/internet/entertainment-book-expediacom-hotelscom-Hotelscom-coupon-on-the-entertainment-book-is-769535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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