- Report: #1057764
Report - Rebuttal - Arbitrate
Complaint Review: Federal-Mogul Corporation
Federal-Mogul Corporation26555 Northwestern Highway Southfield, Michigan USA
Federal-Mogul Corporation Wagner Thermoquiet Brake Pads Rebate Federal-Mogul Corporation Regina Saskatchewan
*Author of original report: Issue Resolved
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I purchased and a set of Wagner Thermoquiet Brake Pads from my mechanic which he installed for me. I made the decision to purchase these specific pads as Wagner had an active rebate promotion going on. He provided me with a receipt and the rebate form. I submitted the online rebate information and mailed the documents. I received a confirmation email that the rebate had been submitted.
I never did receive the rebate from the manufacturer. When I checked the tracking number 521617798 using www.wagnertqrebate.com I find a note that my rebate claim was invalid because “This rebate is only eligible to Canadian residents. Missing Original Receipt.” I contacted Wagner about the issue listed as I am indeed a Canadian resident and I submitted the paperwork that my mechanic provided me.
The response from Wagner Rebates:
“… please accept my apologies for any inconvenience this may cause you but we will not be able to process your rebate because the promotion is no longer available in our system. This offer was available for purchases made between 02/24/2012 through 04/30/2012. I am sorry but at this point there is no updates or changes we can do to your record.”
I find it troubling that Wagner made no effort to contact me about the issue. It appears that it is in their best interest to not honor rebate claims and just hope that their customers forget. I am curious if others have had similar experiences. Is this simply a technique for hooking customers, then looking for fine print or bogus loop-holes to deny the rebate claims?
While the amounts represented in this complaint are under $100, they still represent what we believe to be poor business practices that I believe should be public knowledge. At this point, I can only assume that Wager and their parent organization Federal-Mogul have no interest in honoring the rebate or resolving this issue and maintaining their good names. I hope that this experience serves as a warning for future customers. I caution all to be extremely careful with the Wagner Rebate process and to think twice about purchasing Wager or Federal-Mogul products.
This report was posted on Ripoff Report on 06/09/2013 05:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Federal-Mogul-Corporation/Southfield-Michigan-48033/Federal-Mogul-Corporation-Wagner-Thermoquiet-Brake-Pads-Rebate-Federal-Mogul-Corporatio-1057764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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