- Report: #1114143
Report - Rebuttal - Arbitrate
Complaint Review: Microsoft
MicrosoftRedmond, Washington USA
Microsoft False advertising and lying about repairs on Microsoft Surface RT Redmond Washington
*Consumer Suggestion: Warranty doesn't cover physical damage
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My surface came broken from a third party from amazon and my surface has a warranty on it and I sent it in the be fixed well they said it cant be fixed because it had a cracked screen and it would cost extrea because it is not under warranty for the cracked screen . If you look online I have done research and there is all kinds of complaints this device should have never had a cracked screen to begin with according to their ads . They claim it is none brakeable. Also They are wanting to charge everyone including me 209 extra to repair the device . They told me they bend over backwards for people . No they dont I am in college to become a funeral director and burying people for free is bending over backwards for people . These guys have done nothing to help anyone other then to lie none stop to the public . They also do a roto email that says we will have your new device out in 2 days max . Talking about getting your hopes up for nothing. Also their tech people tell you the samething in person.
This report was posted on Ripoff Report on 01/09/2014 07:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/-Microsoft-/Redmond-Washington-98052/Microsoft-False-advertising-and-lying-about-repairs-on-Microsoft-Surface-RT-Redmond-Wa-1114143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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