- Report: #1083861
Report - Rebuttal - Arbitrate
Complaint Review: ourisman volkswagen mazda Rockville
ourisman volkswagen mazda Rockville: 801 Rockville Pike, Rockville, Maryland USA
ourisman volkswagen mazda Rockville Collision/Body Repairs - Ourisman of Rockville | Caution, be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. Rockville Maryland
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Caution, be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsible for any damages that occurred.
On Wednesday July 10, 2013, I dropped my car at the Ourisman Collision Center for a core support repair, they said it would take about one week. On Wednesday July 17, I received a call that my car had been stolen and given one version of events. I went to the shop on Thursday July 18, and was told a different version. According to the manager some one had removed a pane of glass from the bay door, opened the shop and walked through all the bays, about 4 or so, and found my Mini without a bumper. My keys were not left in the vehicle, but were placed on the techs tool box. When the car was driven out of the shop, they closed the bay door and replaced the glass that they had removed. [continued below]....
I am writing this to just warn people and make them aware that this is in the realm of possibilities and to always check on the liability policies when dropping off the car. According to consumer Affairs in Montgomery county the standard under the law is they should take reasonable care of your vehicle.
They don't have to have alarms, lock boxes were they keep keys or cameras, so leaving keys is dangerous.
You need to prove beyond a doubt that they were negligent.
There is no protection, as a consumer, so I ask is this correct? I was lucky I have an amazing insurance company, and gold plated policy, they were great. But not all have this.
This report was posted on Ripoff Report on 09/12/2013 06:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/-ourisman-volkswagen-mazda-Rockville/Rockville-Maryland-20817/ourisman-volkswagen-mazda-Rockville-CollisionBody-Repairs-Ourisman-of-Rockville-Caut-1083861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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