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  • Report: #1121225

Complaint Review: Royal Transportation Moving & Storage

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  • Submitted: Wed, February 05, 2014
  • Updated: Wed, February 12, 2014

  • Reported By: Allison L Ackerman — Kennesaw Georgia
Royal Transportation Moving & Storage
18455 Burbank Blvd Ste 100 Tarzana CA 91356 Tarzana, California USA

Royal Transportation Moving & Storage Trans United Transportation Company damaged items and did not compile with Service Binding Quote Tarzana California

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Not only was there damage to my furniture upon delivery; on pick up my binding estimate was not honored, and the company charged me an additional $421
On 9/17/13 I received a binding estimate of $900 from Lisa, a sales rep at the company. On 10/3/13 the movers came & picked up the furniture and falsely claimed the amount of SF on the truck. When I looked over the paperwork, I saw I was charged $139 for packing tape, which is included in the quote,& $336 for the additional space which was listed at 60 sf & not 6 additional feet. This is when I began to reach the company.

I called over 7 times & sent an email to reach the supervisor and as of yet, still have NOT heard back from him. I was told his name is Mike. When I called 2 separate times & spoke to a different rep, he laughed in my face & hung up on me. Lisa called back & said "we are not making any money off of you, the binding estimate does not matter, and nothing is 100% guaranteed. When the movers came to deliver, my plastic bins were upside down, the leather coach has marks, indents, and a loose leg. The chair stills have cracks in the wood & it is also broken off. I called the company today & sent an email to file a claim and have yet to receive any information.   


This report was posted on Ripoff Report on 02/05/2014 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/-Royal-Transportation-Moving-Storage/Tarzana-California-91356/Royal-Transportation-Moving-amp-Storage-Trans-United-Transportation-Company-damaged-item-1121225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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