• Report: #733871

Complaint Review: Stansberry & Associates Investment Research

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  • Submitted: Fri, May 27, 2011
  • Updated: Fri, May 27, 2011

  • Reported By: Kshitij — Vashi, Navi Mumbai India
Stansberry & Associates Investment Research
LLC. 1217 Saint Paul Street, Baltimore MD 21202 Baltimore, Maryland United States of America

Stansberry & Associates Investment Research DailyWealth Claims to be investment advisory and will ask your email ID and your credit card for selling product Baltimore, Maryland

*UPDATE Employee: Stansberry and Associates

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These guys refused to cancel my subscription by email (citing banking error as a reason!) and asked me to call their office. After calling them and canceling the subscription which they confirmed, the crooks have continued to charge my credit card for a year !

Infact this is the second time they did this. I thought the first time was a mistake. But this is now a confirmed fraud.

See below evidence in mail extracts. The reason I canceled the subscription was there was nothing in the reports worth reading ! Its just crap.


---------------------------------------------------------------------------------------------

Customer officer, 

I have been debited $5 by you for several months.

Please note I am CLUELESS as to why is this amount charged. Please note that I have NO memberships of any kind with you. Please see below mail. I WROTE TO YOU LAST YEAR TO CANCEL THE MEMBERSHIP AND FOLLOWED IT UP BY A PHONE CALL AND YOU CONFIRMED THE SAME ON PHONE.  YET YOU HAVE CONTINUED TO CHARGE ME.
WHAT IS TO STOP YOU FROM SAYING THAT I NEVER CALLED UP? WHY CAN'T YOU TAKE A CANCELLATION ON MAIL? WHAT SECURITY REASONS DO YOU HAVE? 

PLEASE CANCEL THIS SUBSCRIPTION IMMEDIATELY.

Please reverse the charges. I have never logged in. Besides what is the point of calling you if you engage in such practices.

Please confirm by return mail that you have cancelled my subscription. This behaviour is truly regrettable. People have other work to do besides calling you again and again to cancel subscriptions.

Regards,



From: Stansberry and Associates 
To: 
Sent: Mon, June 21, 2010 9:37:27 PM
Subject: RE: CANCELLATION OF customer ID 51861937

Dear Valued Subscriber,

Thank you very much for contacting Stansberry and Associates.

For security reasons and to prevent banking errors you must contact us by phone to cancel a paid subscription. Submitted email to cancel a subscription will not be processed. To cancel a paid subscription, please call (888) 261-2693 or for international subscribers (410) 895-7964. Our customer service center is open Monday through Friday, 9 a.m.-5 p.m. EST.


Regards,
Stansberry and Associates
Customer Service Dept.

Original Message

------------------------------------------------------------------------------------------------

And now the first time-



----- Forwarded Message ----
From: 
To:
Sent: Sun, August 2, 2009 2:37:04 PM
Subject: S&A Customer Service Request - Subscription inquiry







Sunday, August 02, 2009





Dear , 



Thank you for contacting Stansberry & Associates. Your e-mail will be returned in the order it was received. You may also contact us by phone at 1-888-261-2693. International callers should dial 410-895-7964.



The information in your request is listed below.


Sincerely,

Lance James,

Director, Customer Relations

Stansberry & Associates Investment Research





Subscriber Information
First Name:

Last Name:
E-mail Address:


Phone Number:


Comments

Account ID: 000034737085


User Name: GUPTA29879

Dear Sir / Mam,

I wished to opt out of the auto-renewal option at the end of 6 months of my subscription. I can not find the options on the screen.

Please do the needful to avoid auto-renewal.

Regards, 



----------------
Subject: CANCELLATION OF customer ID 51861937
From
To: 
Date: 2010-06-19 07:26:13

Dear Madam/ Sir,

Please cancel my premium subscription- customer ID 51861937.
I hope not see see any more $5 per month debits on my credit card.

Thanks.

Regards,



This report was posted on Ripoff Report on 05/27/2011 05:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/-Stansberry-Associates-Investment-Research/Baltimore-Maryland-21202/Stansberry-Associates-Investment-Research-DailyWealth-Claims-to-be-investment-advisory-733871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Stansberry and Associates

AUTHOR: Stansberry Research - (United States of America)

We ask subscribers to call in to cancel because of security purposes. We do not want to discuss credit card information via email, because it is not safe.

We cancel subscriptions via phone based on the cancelation policy outlined in our terms and conditions. We cancel automatic renewals via telephone as well.

We do like to confirm credit card information with a subscriber when we issue a refund. If you have any more questions about our cancelation policies, we would be happy to answer them. Our customer service team is available Monday Friday, 9-5 EST. That number is 1-888-261-2693.
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