• Report: #1097370

Complaint Review:

  • Submitted: Wed, November 06, 2013
  • Updated: Sun, April 13, 2014

  • Reported By: K. D — Salem Oregon
, USA

Rip Off company Pacific Air Roseville Ca, Salem Oregon

*UPDATE Employee: Lies and Emotions Mixed Up

*Author of original report: Pacific Air Rip Off

*Author of original report: Pacific Air Rip Off

*Consumer Comment: payment problems with pacific air

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 We are a full service company for commercial businesses. Our company holds several professional certifications in the field of energy management.

Our first encounter with Pacific Air of Roseville Ca, was approx 15 months ago with just one service call we did for them. It took them over one year to pay us. We heard every excuse in the book for the first year until we gave up on collecting. A year later they call us for another service call. We refused until they did pay us. They did.

This year 2013 they kept calling us. We continued to decline any work from them. In the month of Aug 2013 they called us for a emergency call to a AT&T building. AC was out and employees were hot. Compressor was bad in the unit. I suppose Pacific Air has burned all HVAC service companies in our area is why they continued to call us.

Anyway the end result was, they put it in writing on how we would get paid if we were to take care of this for them. They even offered to pay for the compressor. Being a nice person I am, we decided to help out. As of today Nov 6th 2013 after placing a number of calls in to Pacific Air and e-mails they will not reply. Then we did a little more research.

On line we discovered all these complaints from other HVAC contractors of not getting paid. So now we see the scam they are running. They will use one company up until they find another to take the place. This must save them a ton of money!.

This will catch up to them in the long run. I assume they collect all this money from there clients for the PM program, they do have hundreds if not thousands of accounts. Not pay for the labor across the country, pocket the money and seek new resources. When it does come to the end for them, they will leave all there clients holding the bag. Then perhaps start up another company in a different name.

There are many scamers out there these days. Perhaps there intentions were good in the beginning but has now turned into a scam.

We are still waiting on our payment. If we do not receive payment we will go back to AT&T and explain what happened. They pull the compressor out. So someone will have to replace it again before the warm weather arrives.........


This report was posted on Ripoff Report on 11/06/2013 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r///Rip-Off-company-Pacific-Air-Roseville-Ca-Salem-Oregon-1097370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Lies and Emotions Mixed Up

AUTHOR: Employee - (USA)

Apparently nobody likes to read contracts when getting into one anymore.  So, in a fast-paced environment, our vendors tend to not listen on how the paperwork needs to be handled by that particular customer and if they have special needs.  Our company relies on the professionalism of the vendors at the sites and many of times they get a job done with a bandaid, but don't want to do the paperwork to get paid.  There has always been and always will be a format specific to each customer with a broad one for the majority without additional requirements.

 On each assignment every vendor is told about the specifics of the project or call as well as sent either by e-mail or fax or both, forms and details of the said project or call.  When they don't read or listen it is hard to process what they do send in as the client will not pay at their corporate level until all documentation is received and many vendors don't understand this concept so they find websites such as this one to complain and feel heard.  We understand the frustration when things aren't done right away your way, but in business, escpecially on a national level, details are important and paperwork is never an immediate same day payout.  From one person to another I am sorry you had to be the 1 in a million who has come accross this frustration, but perhaps we can grow and learn how to make these transitions smoother in the future.

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#2 Author of original report

Pacific Air Rip Off

AUTHOR: K - ()

If you ever work for Pacific Air in Cali, be advised, you may not ever get paid. It took us months.

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#3 Author of original report

Pacific Air Rip Off

AUTHOR: K. Diemer - ()

It took several months and many many phone calls to get our payment. The service we provided was for AT&T and Pacific Air has the contract for them. Pacific Air hired us to perfom services for AT&T. Because we could not get Pacific Air to pay us we contacted AT&T. After several phone calls to AT&T they got tired of us calling them. However we still did not collect our entire billed amount. Pacific Air has it written that they keep 20%.

 

If your company conducts business with Pacific Air of Cali. I warn you! Its better to just avoid them!!!!!

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#4 Consumer Comment

payment problems with pacific air

AUTHOR: Stainless steel - ()

I have worked on and off for pacific air as a vendor in salem Oregon off and on for about 3 years.  yes they can pay very slow but they have always payed.  The biggest problem HVAC service people have is getting their invoices in on time, myself included.  That being said Pacific air is not set up with a proper vender portal or dispach system to make the service providers life any easier. You do have to push a bit hard and get multiples of every document emailed to them with charges detailed penny for penny and proper signatures and dates etc. etc. 

The real issues I have that prevents me from wanting to work with them unless I am REALLY short of work is their BIZZARE dispatch orders.  They are very confusing and designed to be unclear to the service provider.  I showed one to my new (contracting business 23 years experienced) book keeper and the first words out of her mouth were " Thats unprofessional, you don't need to work with them".  Then I showed her the 12% marketing fee and she said " Oh No, No, No, I don't think so honey."  both exact quotes.

I work with other national companies that list the problem, tell you what they want, tell you what they will pay, (first call) and use a phone / IVR dispatch system, and input portal for the documents.  I LOVE working for those companies.

Pacific needs to change their bunged up dispatch sheet, Dump the stupid marketing fee, and deal straight and simple, with their contractors.   Having said all of this I have had no problems dealing with any of their people except for the accounting dept which is overly picky about crossed 'T's and dotted I's.

Also just for the record there are much worse service providers than them.

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