• Report: #995514

Complaint Review: 1-800 Accountant.com Corp.

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  • Submitted: Fri, January 11, 2013
  • Updated: Wed, May 07, 2014

  • Reported By: NOSATISFECHO — Marietta Georgia United States of America
1-800 Accountant.com Corp.
350 Fifth Avenue Suite 6015 New York, New York United States of America

1-800 Accountant.com Corp. 1800accountant.com shady organization which is good at managing money, the money they keep which belongs to customers. New York, New York

*Consumer Comment: You are 100% correct

*UPDATE Employee: Sorry to hear about your experience

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I signed up for their membership and annual service on 12/24/12 and was charged a one time fee of $1,497 and the monthly fee, paid for the entire year of 2013 for a total of 239.88.

After a couple of days of thinking about this service I realized that is not what I needed since there is no person-to-person support, so I submitted a written request to cancel my service as required and within the 3 business days requirement to get a full refund.

The day after I sent my notice, I receved an email stating that someone would call me from that company to talk about the cancelltion within the next 48 business hours.

Three days later no one had called me so I sent another email to my original rep and to all the emails I had from them (agreement@1800accountant, customerservice@1800accountant, support@1800accountant and billling@1800accountant). All emails were returned as undeliverable (even though they are shown in communications as emails to directly contact those departments. The email for my account rep and for billing did go through.

A couple of days later I got two refund confirmations for the two transactions. However, it was incorrect because they were charging me a 15% fee, which they charge to cancelations outisde the 3-day business period, a fee that didnt apply to me because I canceled the first business day after I signed up the agreement.

Five days ago, the full refund for the smaller payment of $239.88 was posted in my account but nothing on the bigger transaction of $1,497. Even though I have sent emails and called, no one seems to care that this gets resolved. Emails are ignored, I am asked to wait for a communication when I call. So basically there is no one to talk to.

Yesterday I sent an email again to the company and included the emails of the President,  Howard Kass, at  hk@1800accountant and also the VP of Operations,Bert Seither , at bseither@1800accountant.com and included the same information and a status for my refund. As of yet no one has bothered to contact me to find out what the issue is. That tells me right away the indifference and disregard they have for the customer. Even the higher ups are ignoring the issue.

When a company doesnt answer their emails and keep referring the customers tto just wait for someone to call when you call them directly, it is a red sign of the type of customer service one would get.  I am glad I canceled on time, but just the fact that they go out of the way to now issue a refund that is clearly owed as per the contract, makes me wonder how many others they have cheated out of their hard-earned money and those innocent individuals didnt even realize it, or they thought complaining about it would not do anything good.

I disagree with that. With the power of Internet and Social Media, all these irresponsible, unethical companies are exposes and consumers know beforehand what they should expect from them.

This report was posted on Ripoff Report on 01/11/2013 11:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-Accountantcom-Corp/New-York-New-York-10118/1-800-Accountantcom-Corp-1800accountantcom-shady-organization-which-is-good-at-managing-995514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You are 100% correct

AUTHOR: Jason K - ()

I have just recently had to deal with this 1800 accountant also, they are terrible when it comes to customer service. When they tell you they will call you back on "x" date, they seemingly forget each time and anytime you talk to a "manager" its just a kid that clearly lets you know by his professionalism over the phone that your wasting his time. After my first appointment with "an accountant", i was given someone that was clearly high and never answered the simplest questions. The second biggest problem i had was THEIR ENGLISH. After dealing with 2 different people to set up my business, both people could not speak english very well, and after phonetically spelling out the business name, the end result was a botched up name (even after they "repeated it" back to me). Overall, I am not happy with who Tax Network teamed up with this time around. I will never do business with them again. 

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#2 UPDATE Employee

Sorry to hear about your experience

AUTHOR: Naressa - ()

Hi,

I manage customer service at 1800Accountant.com. I just came across your complaint and wanted to offer my apologies. We want every customer to have a fantastic experience and obviously we fell short in this case. I hope that this has been taken care of by now, but if for some reason it hasn't, please contact me (noudkerk@1800accountant.com) so I can make it right.

Best,

Naressa

1800Accountant.com

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