• Report: #934184

Complaint Review: 1-800-CONTACTS

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  • Submitted: Wed, August 29, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: TELLINIT — DALLAS Texas United States of America
66 Wadsworth Park Drive DRAPER, Utah United States of America


*UPDATE Employee: 1-800 CONTACTS Response

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Wire Fraud. Liars. Stealing from your accounts while you spin your wheels and get no money back.

Fraudulent company ripping my wife off. They took more money, $250, out of our account several days after the legitimate charge. Our bank, Chase Bank, sees the charges that have posted, not pending, but the lies you get from 1-800-contacts is that they see nothing. 
My wife called on Monday Aug. 27th, they say they are refunding the money and she will get it by Friday Aug. 31st. I knew better and had her call Aug 28th to have each and every representative say they do not see where she called and lie to say they do not see the charges. They are masters at leaving you frustrated and masters at lying. This is the program here at 1-800-Contacts, steal from them, slow walk them, lie to them, falsify notes and laugh as they get no satisfaction. 
This company is under orders it seems to slow walk people, lie to them, and look at their own fraudulent notes and rake you with their lies. Enzyte company did the same types of things which led their leader to PRISON time. 
These very friendly people when they take your order but when you notice you have been stolen from you will not get anywhere. They lie back and forth, deny seeing the money that has obviously been taken and purposefully wreak havoc in your lives and demoralize you with no actions being taken to actually do the right thing. 
This company is a fraud. This company will rip you off and lie to you and laugh at you while you spin your wheels getting nowhere. I am filing suit against this company as well as filing a lengthy report with the attorney generals office. I am also going to sit down with the District Attorney here in our city to get these frauds painted as the criminals they are. I want them punished for the crimes they are commiting.
And.......they did not send the correct lenses. They sent crushed boxes of two different kinds of contacts.
Wire Fraud. Liars. 

I beg any attorney to call me on this. My wife does not deserve this. 

This report was posted on Ripoff Report on 08/29/2012 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-CONTACTS/DRAPER-Utah-84020/1-800-CONTACTS-FRANK-LAGRANGE-BOB-MAIN-STEVE-DAVIS-FRAUD-RAPING-OUR-BANK-ACCOUNT-MUL-934184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

1-800 CONTACTS Response

AUTHOR: 1-800 Contacts - (United States of America)

We are very sorry that you have experienced any frustration at all with 1-800 CONTACTS. We stand behind our customers, our service and our 100% satisfaction guarantee. If you would be willing to identify yourself we can promise that we will resolve any issues to your satisfaction. We can even work with your bank in an attempt to resolve any misunderstanding or financial impact you may have experienced as a result of your interaction with us. 
This customers experience is not consistent with the level of service that we provide nor with the information that we have available in our systems. As the most recognized brand in the category, our company occasionally receives calls from people who believe they have ordered from us but in fact ordered from a company whose name they cannot recall.  We have a reputation that spans two decades and millions of customers.  Call us anytime at 1-800 CONTACTS and talk to a live person within seconds.  If the person that lodged this complaint will identify themselves, we will gladly help them even if they did order from a competitor and not from us.
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