• Report: #1084441

Complaint Review: 1-800-FLOWERS

  • Submitted: Sat, September 14, 2013
  • Updated: Sat, September 14, 2013

  • Reported By: GMFr — Newark New Jersey
1-800-FLOWERS
INTERNET, Select State/Province USA

1-800-FLOWERS They say they are physically unable to refund money. INTERNET 

*UPDATE Employee: We are here to help.

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 I purchased a $50.00 plant from 1800FLOWERS to be sent to a friend's mother for her birthday.  It was never received.  Upon investigation I was told they were out of stock on the item I chose. Never notified of the situation. It was a miniature rose bush.   They had nothing comparable to send. I had used a coupon for $25.00.  I asked for a refund of the remainder that was charged to my account.  I was told they were not physically able to process the refund and suggested I go to a local affiliated retailer and have them process the refund.

It was almost 25 miles away from my home.  I went.   Although they were very helpful, after about an hour on the phone with their contact,  they were told what I was told by the company and if they wished to refund my money they would not be reimbursed by 1800FLOWERS.  They had their representative on speaker phone and I heard the conversation.  Pease do not use this company as their customer service is atrocious.


This report was posted on Ripoff Report on 09/14/2013 06:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-FLOWERS/INTERNET-Select-StateProvince-INTERNET/1-800-FLOWERS-They-say-they-are-physically-unable-to-refund-money-INTERNETnbsp-1084441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We are here to help.

AUTHOR: Tina Flowers - ()

Please accept our sincerest apologies for the issue you have posted.   Please email me at: wecare@1800flowers.com with: your name, the recipient’s name and the delivery date of your order.  Please also include an email address and a contact phone number where you can be reached. Thank you. I look forward to hearing from you and resolving this for you promptly.  - Tina Flowers

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