- Report: #1084441
Report - Rebuttal - Arbitrate
Complaint Review: 1-800-FLOWERS
1-800-FLOWERSINTERNET, Select State/Province USA
1-800-FLOWERS They say they are physically unable to refund money. INTERNET
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I purchased a $50.00 plant from 1800FLOWERS to be sent to a friend's mother for her birthday. It was never received. Upon investigation I was told they were out of stock on the item I chose. Never notified of the situation. It was a miniature rose bush. They had nothing comparable to send. I had used a coupon for $25.00. I asked for a refund of the remainder that was charged to my account. I was told they were not physically able to process the refund and suggested I go to a local affiliated retailer and have them process the refund.
It was almost 25 miles away from my home. I went. Although they were very helpful, after about an hour on the phone with their contact, they were told what I was told by the company and if they wished to refund my money they would not be reimbursed by 1800FLOWERS. They had their representative on speaker phone and I heard the conversation. Pease do not use this company as their customer service is atrocious.
This report was posted on Ripoff Report on 09/14/2013 06:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-FLOWERS/INTERNET-Select-StateProvince-INTERNET/1-800-FLOWERS-They-say-they-are-physically-unable-to-refund-money-INTERNETnbsp-1084441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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