- Report: #1113685
Report - Rebuttal - Arbitrate
Complaint Review: 1-800-IMSTUCK
1-800-IMSTUCK, Select State/Province USA
1-800-IMSTUCK Towing Company Abandoned a 3 month old and 3 year old Child in a snow bank during a winter storm and kept the money Farina, IL Internet
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On February 5, 2014, at 11:00 am, one of the worst winter storms hit Illinois. My two adult sons were traveling on a county road, when the storm hit. They skidded off the road into a snow bank. Occupants of the vehicle included my daughter in law and my three month old and three year old grand daughters. I contacted 1-800-IM STUCK for a towing vehicle to get them out. They were extremely pleasant to deal with.......UNITL.....the credit card payment went through. The tow vehicle came to the vehicle after five hours, took one look, didn't even get out of the vehicle and left. (I was told later that the tow vehicle got stuck down the road). The wind chill factor was -47 degrees at the time. I tried numerous times after that to contact them, each time getting messages such as "NO MONEY----NO SERVICE AS VOICE RECORDINGS----The only problem is that they had already been paid. In their defense, they may not could have gotten the van out of the ditch, but they sure as hell could have gotten the family out and taken them to a local motel.
Around 6:30 pm that evening, after contacting county commissioners, state police, and other emergency responders, the county commissioner of Fayette County, Illinois contacted a local farmer in the area who took his personal tractor/grader to the site and retrieved my children/grand children and took them to his home, where he fed them and gave them lodging for the night. I am truly grateful for this farmer and his family.
However, we still cannot contact this SCUM, because they apparently have some of our phones blocked and when we finally get through to get a refund on our money refunded, they tell us to call back to a person, we later find out doesn't exist. So.......please do not send your money to or rely on these bottom feeders.
This report was posted on Ripoff Report on 01/07/2014 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-IMSTUCK/Select-StateProvince/1-800-IMSTUCK-Towing-Company-Abandoned-a-3-month-old-and-3-year-old-Child-in-a-snow-bank-1113685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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