- Report: #573489
Report - Rebuttal - Arbitrate
Complaint Review: 1-800-Ifriends, Ifriends
1-800-Ifriends, IfriendsInternet United States of America
1-800-Ifriends, Ifriends Webpower They (iFriends) refuse to furnish me with a full report of my revenues without me first signing what they call a "confidentiality agreement". This is supposed to stop me from bringing this info Internet
*Author of original report: Still no response?
*Author of original report: Discrepancies; some examples.
*Author of original report: E-mail Dialogue
*UPDATE Employee: Reply from iFriends
*Author of original report: E-mail response from iFriends (Webpower Inc) today
I worked as an independent subcontractor on iFriends for over 10 years. Recently, I have noticed an alarming number of refunds and unusual amounts of money missing from my reserve account (which is an account that iFriends uses to hold back 10% of our weekly revenues for 6 months to cover refunds and chargebacks incurred during that time period). I started to notice some really strange things with my account recently, so I inquired about seeing those stats and what exactly was being taken from those reserves. Basically, all I was asking for was a report of my own revenues. It took them three weeks to 'gather this info' but before they could send it to me, they sent me an e-mail containing this stipulation:
"The compilation of data that you have requested from our Content Provider Care & Compliance team is completed. I have been instructed by our legal department that I unfortunately cannot provide it to you unless you first sign a confidentiality agreement. My understanding is that this agreement involves routine sort of boiler plate language that simply prevents disclosure of the report to third parties because of the proprietary and personal viewer account information it contains.
Please let me know if you are okay with this requirement. If you are, I will get both the confidentiality agreement and data report to you. ".
I believe what the other poster said. Their claim can't be too far off the mark, as I, myself, have been in those shoes, forced to question everything they do and even what they say.
I have also noticed, by way of viewer cards (info we are furnished on the site about members by iFriends) conflicts within their own system which show fan club members of mine which, if these cards are correct, I was never paid for. I confronted them about this and their answer was to simply change the info on the card to reflect that those renewals never took place by changing the dates, basically meaning that they owe me nothing.
There have also been a few occasions where I noticed (and mentioned to iFriends management) overbilling on my stats, where a customer would clearly be billed more than the cost of his session for the minutes he spent inside. A charge that clearly shows he entered at 7:10 for example and left at 7:15 but refreshed his browser, which creates an additional charge of about a minute or 2 extra.
I've also noticed that in my fan club, there are members with multiple accounts. Twice recently, this happened where a viewer has more than 2 accounts. Jowblow1, joeblow2 and joeblow 3 all signed up within a 2-hour period. Coincidence? All 3 are connected to the same account, so it's all the same guy. I reported this in the iFriends forums, complete with screenshots and they did nothing about it. I have screenshots galore and page copies to prove all that I am saying.
I have felt, by way of declining revenues and the games they play, that they have been trying to get rid of me for the last 2 years or so. I have 10 years worth of customers and stats on that site. There are a lot of discrepancies I'm seeing. I want what I am owed. Every damn cent!
I fear that I can no longer trust them because they have shown me how easily they can manipulate those cards to show me that they don't owe me anything. Show them proof and they change it. How does that grab ya? A shame after 10 years of loyalty to the company, to think I have just been an idiot the whole time, but .. live and learn. I refuse to let them get away with this and I will get my money.
amanda36c (on iFriends)
This report was posted on Ripoff Report on 02/22/2010 09:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-Ifriends-Ifriends/internet/1-800-Ifriends-Ifriends-Webpower-They-iFriends-refuse-to-furnish-me-with-a-full-report-573489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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