- Report: #476593
Report - Rebuttal - Arbitrate
Complaint Review: 1 800 LOAN MART
1 800 LOAN MART15821 Ventura Blvd. Suite 185 Encino, California United States of America
1800LoanMart Review Scam | Complaints INVESTIGATION: 1800LoanMart clients can feel safe, confident & secure when doing business with 1800LoanMart. 1800-LoanMarts 100% commitment to customer service goes to its core business practices, and is one of the reasons why it is the largest car title loan company in California. 1-800-LoanMart 100% Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when looking for a car title loan
*UPDATE: 1800LoanMart is recognized by Rip-off Report as a Verified Safe business.
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To date, 1-800LoanMart has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. 1-800LoanMart proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, 1-800LoanMart has remained actively engaged and improving the way they address customer service complaints and contractor support. Rip-off Report has confirmed that 1-800LoanMart is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1-800LoanMart remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.
Rip-off Reports investigation of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.
Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== 1 800 LOAN MART These people burglarized me. Encino California
This company loaned me money for the title of my car.
This company charged an insane 300% interest on the loan with a 15 page contract that would have made the devil proud.
The moment I fell behind they made it impossible to make timely payment.
When they reposessed the car they also STOLE items from the driveway and adjacent yard.
(I've got witnesses that say the repo team loaded up the trunk with items from the driveway before taking off. An investigation is underway right now.)
Do NOT do business with 800-LOAN MART
There are other more reputable companies. (That don't change their phone numbers every month... what that all about anyway?)
John Los Angeles, California
This report was posted on Ripoff Report on 08/05/2009 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-LOAN-MART/Encino-California-91436/1800LoanMart-Review-Scam-Complaints-INVESTIGATION-1800LoanMart-clients-can-feel-safe-c-476593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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