• Report: #341661

Complaint Review: 1-800-LoanMart | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report.

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  • Submitted: Wed, June 18, 2008
  • Updated: Tue, May 27, 2014

  • Reported By:torrance California
1-800-LoanMart | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, positive rating for its customer support from Ripoff Report.
15821 Ventura Blvd. #185 Encino, California United States of America

1800LoanMart REVIEW: 1800LoanMart commitment to 100% customer satisfaction, 1-800-LoanMart implemented strategic changes to insure customer satisfaction at all levels. 1800LoanMart wants every experience with the company a positive one, and takes any claim to the contrary as serious in nature. 1-800-LoanMart is the largest car title loan company in California, helping consumers through hard work, and good customer service.


*UPDATE: 1800LoanMart Recognized by Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a safe business service

*UPDATE EX-employee responds: Its True

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SPECIAL UPDATE: May 27 2014: 1800LoanMart improved their business practices over the years to better serve their customers and remains committed to increased customer satisfaction. To show their dedication, 1800 Loan Mart is truly committed to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly. As we all know, complaints will happen no matter how hard a company tries.

As time has passed since they became a member, 1800 Loan Mart has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints. [continued below]....

..... As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction and tries to go beyond good customer service to help their clients Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding.

The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please, always be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 1800LoanMart is Rip-off Report Verified

Ripoff Report REVIEW:

Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.

Ripoff Reports review of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.



One top executive in the internet marketing industry stated to Ripoff Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.

Another top executive of the company stated to Ripoff Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.

Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.



1-800-LoanMart recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.

In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

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1-800 Loan Mart Illegal harrassment privacy disclosure illegal business practices Encino California

If you take out a loan with 1 800 Loan Mart, please beware of their policies. I had a three-year loan with this company. Despite paying well in advance of the regular payments, I was harrassed constantly with calls saying I was overdue for payment. I was never once overdue. The loan was paid off in seven months. After writing letters and emailing them to stop this harrassment, they started calling my references, divulging the existance of this loan.

I sued them in small claims court and I won. They claimed that all these calls were simply "reminder calls." The judge didn't buy it for a minute. If you want to look up the judgment here is the case number: SBA 08S01052. The company is actually owned by WHEELS FINANCIAL DBA 1800 Loan Mart.

Now, instead of paying off and admitting they were wrong, they are threatening me with an appeal and have told me "We're never giving you a cent."

Here is a link to the court judgment page: (((Redacted)))

Harrassed and abused torrance, California
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


This report was posted on Ripoff Report on 06/18/2008 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-LoanMart-Ripoff-Report-Verified-businesses-you-can-trust-Commitment-to-customer-satisfaction-positive-rating-for-its-customer-support-from-Ripoff-Report/Encino-California-91436/1800LoanMart-REVIEW-1800LoanMart-commitment-to-100-customer-satisfaction-1-800-LoanMart-341661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Its True

AUTHOR: David's Alias - (U.S.A.)

I used to work for 1 800 Loan Mart, and its true. I was a collections agent for 1 year. I was instructed on numerous occasions to break the rules for the company. We did countless illegal practices and were trained by our Managers. We had limitless resources that helped us get personal information from the DMV, Phone companies, DWP, and employers. We had a phone system that would allow us to hack into your cell phone and access your voice mails. We had a phone scrambler that would allow us to call you with any Caller Id we chose, including your mothers phone.

We had access to your social security number so we would be able to call your mortgage and phone companies and have them give us confidential information. One of the requirements to get the loan is provide your last phone bill. We called all the numbers you would call most often and harass them too.

If you were not late on your payment, you still got ripped off because the lowest interest rate they gave was 74% not 7.4 74, after they convinced you the loan would only cost you ten dollars a month. People who had trouble paying their loans on time were urged to take out a new loan or change the due date. This was a trap to get them a new balance. Every loan costed $875 regardless if you paid it the same day. That fee was reinstated to their loan for doing a re loan.

Please every one read your contracts. Do not let the loan officers tell you their pitch, remember benefit from you signing the loan.
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