- Report: #1145832
Report - Rebuttal - Arbitrate
Complaint Review: 1-800-Pack-Rat
1-800-Pack-Rat 1800packratpackrat fraudulent credit charges Nationwide
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I contacted 1-800-Pack Rat LLC to arrange for a moving/storage container to be delivered to my address. The arrangement contemplates 1 month of storage service, with an additional monthly charge for storage periods extending beyond 1 month. There was no other good or service to be provided other than the 1 month of storage at the company's facility, and a subsequent delivery of the storage unit to my new address at the completion of the storage period.
No storage services were provided because, out of necessity, I called the company ONE day later to cancel the storage arrangement prior to the storage container being dispatched to my location. AFTER I called to cancel, the company had a storage container loaded onto a truck for delivery to my address. Employees of the company claim to have delivered the storage unit to my address, although I would not know if they did because I was no longer at that address pursuant to my phone discussions with 1-800-Pack Rat employees PRIOR to their loading a container onto a truck for delivery to my address.
Since I was no longer at the address to sign for the storage container, no storage services were provided to me. Subsequently 1-800-Pack Rat charged my credit card $400, knowing full well that a month of storage service was not provided to me, and that no storage service was provided whatsoever, because, prior to loading the storage unit onto the truck for delivery to my address, they had been notified that I would not be present to sign for the unit.
There was no disclosure on the 1-800-Pack Rat website or reservation call of a $400 fee when no storage services have been provided and the storage unit was loaded onto the truck for delivery to my address AFTER I called to cancel. And there was no disclosure on the 1-800-Pack Rat website or reservation call of a $400 fee for any other circumstances.
This report was posted on Ripoff Report on 05/12/2014 04:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-Pack-Rat/nationwide/1-800-Pack-Rat-1800packratpackrat-fraudulent-credit-charges-Nationwide-1145832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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