SPECIAL UPDATE: November 8, 2011: 1800Vending remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 1800Vending is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report REVIEW:
To date, 1800Vending has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, 1800Vending has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800Vending remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Positive Rating and Recognition has been given to 1.800.VENDING
for its Commitment to Excellence in customer service.
RipOff Report's investigation of 1-800-VENDING uncovers an ongoing commitment to total client satisfaction. This means that distributors can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns; more importantly, executives at 1800VENDING are concerned with the immediate & long-term success of their distributors and, 1.800.VENDING is listening carefully to the feedback its distributors give. After all, when becoming creative to make things better, making changes to improve the business isn't always easy, but well worth the effort that's required for constant improvement.
One top executive of the company stated to Rip-off Report that, 1.800.VENDING's corporate philosophy is based on the premise that 1.800.VENDING will continually seek improvement in every aspect in every department of the company. From the first phone call to the information gathering & due diligence process to the initial investment, start-up & expansion stages, we are committed to excellence. Because we listen to our distributors and because we listen to our employees, we know what needs to get done to ensure the success of our distributors.
Rip-off Report has confirmed that 1.800.VENDING employs a seasoned, full-time coaching/support staff to do nothing but help their distributors succeed. Couple this with the company's Technical Service Department, On-line Support Center & the vending industry's most comprehensive route management software and you have a training & support program that no other vending company comes close to offering. Perhaps this is the reason why 1.800.VENDING has never had a single complaint with any governmental agency. This is remarkable considering the company has been in business for 10 years and has put thousands of people into their own vending business in the United States & Canada.
It is our opinion that investors can feel confident in the fact that 1.800.VENDING has worked with thousands of distributors in the United States and Canada. They are a company who is innovative in their field and has successfully helped thousands of people from all walks of life in starting their own business.
Rip-off Report has discovered that the handful of reports posted against 1.800.VENDING were all from the same person who was indeed a jealous competitor attempting to slander their good name by filing the bogus reports. Some reports make mention of a regulatory settlement back several years ago with a different company that sold a completely different product line. It was believed by government regulators that this company fell under the classification of a franchise. The owners never operated it as a franchise and disagreed with this opinion. However, they complied with the requirements and paid the required fine without any court findings of wrongdoing or admission of a law violation. Note: On April 6, 2006, government regulators publicly announced their proposal that business opportunity companies would no longer fall under the requirements of this franchise rule due to the burden imposed on business opportunity sellers.
In summary, after our investigation, which included discussions with 1.800.VENDING Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of its products and services resulting in total & complete client satisfaction.Read more about 1-800-VENDING Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
1-800-Vending Ripoff Beware of this company sued by FTC Kaysville Utah
The founders of this company are noted criminals. On their website, they note they are the most hated men in the industry and, according to the Attorney General's office and the FTC, its true. The following is the FTC Verdict when they were operating under a different name:
Turnkey Vending Defendants to Pay $22,000 Civil Penalty
As Part of FTC Settlement
Defendants Were Part of Project Busted Opportunity Sweep
Turnkey Vending, Inc., headquartered in Kaysville, Utah, MICHAEL BURNETT, and JEFFREY MARSH have agreed to settle Federal Trade Commission charges that they failed to provide the pre-sale disclosure documents required by the FTC's Franchise Rule to prospective purchasers of their various vending machine business opportunities. The settlement requires the defendants to pay a $22,000 civil penalty, requires them to comply with the Franchise Rule, and prohibits them from making misrepresentations when marketing business ventures.
In June 2002, the Department of Justice (DOJ) filed a complaint against the defendants on behalf of the FTC as part of Project Busted Opportunity,a law enforcement sweep targeting fraudulent business opportunities, alleging that the defendants violated the FTC's Franchise Rule. According to the FTC, Turnkey Vending sold various vending machine business opportunities including tabletop coin shooter machines. The package price included the machines, locating company phone numbers and contact names, Lifetime Personal Coaching, and warranties on the machines. The defendants allegedly placed ads in various business opportunity magazines stating a Money Making Machine with Prime Locations and Professional Locators. The ads stated that the machines were easy to place and led to instant money. The complaint alleged that the defendants failed to provide prospective franchisees with a complete and accurate basic disclosure document and made earnings claims without having a reasonable basis for the claims.
The settlement announced today prohibits the defendants from misrepresenting:
the income, profit, or sales volume that a purchaser is likely to achieve, or actually achieved by prior purchasers;
the length of time that it is likely to take a purchaser to recoup the entire purchase price;
the independence or authenticity of any third party references;
the amount of competition within, or a purchaser's territorial rights to, any geographic territory;
the availability or existence of profitable locations in a purchaser's geographic area; and
the terms and conditions of any refunds or guarantees of profitability that relate to any location service or company to which the defendants refer purchasers.
In addition, the settlement prohibits the defendants from violating the Franchise Rule and from selling their customer lists. Finally, the settlement contains various recordkeeping provisions to assist the FTC in monitoring the defendants' compliance with the final order.
Consumers looking for more information about the Commission's efforts to combat telemarketing fraud can find information at: 1. http://www.ftc.gov/bcp/conline/edcams/telemarkfraudenforcement/index.html
The Commission vote referring the matter to the Department of Justice for filing was 5-0. The stipulated judgment and order for permanent injunction was filed by the Department of Justice at the request of the FTC in the U.S. District Court, District of Utah, Northern Division, and requires the court's approval.
NOTE: This stipulated judgment and order is for settlement purposes only and does not constitute an admission by the defendant of a law violation. Stipulated judgments and orders have the force of law when signed by the judge.
Copies of the stipulated judgment and order, as well as other documents relating to Operation Busted Opportunity are available from the FTC's Web site at http://www.ftc.gov and also from the FTC's Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint, or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at http://www.ftc.gov. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
Office of Public Affairs
Daniel Salsburg or James Kohm
Bureau of Consumer Protection
202-326-3402 or 202-326-2640
(FTC Matter No. X020081)
(Civil Action No. CV-1:02-cv-75-ST)
New York, New York