• Report: #1091200

Complaint Review: 1 800 Coffee

  • Submitted: Fri, October 11, 2013
  • Updated: Fri, October 11, 2013

  • Reported By: Michael — GRESHAM Oregon
1 800 Coffee
East Elmhurst, New York USA

1 800 Coffee Elliot Thomas Breach of Contract ans Agreement East Elmhurst New York

*Author of original report: Sent a used machine!

*Author of original report: Elliot Thomas contiues his unprofessional and unethical ways.

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 On 09.04.2013, I paid $15,000.00 to 1 800 Coffee for 4 coffee vending machines. The agreement contained the following provisons in wrtiting and verbally by Elliot Thomas.

1) Machines to be delivered to my residence the week of September 9-13, 2013.

2) I would receive free first time product and cups for all four machines.

3) I would receive free in person training from 1 800 Coffee.

4) The machines would be placed in four different procured sites that Elliot Thomas had described over the phone to me, had me select which ones I wanted, before making final payment.

5) All four machines would be delivered to said procured sites by 1 800 Coffee.


So far this has been the outcome of this ongoing nightmare;

1) 3 of the machines were delivered on 09.27.2013. I had to help Estes driver carry all 6 crates to second floor residence. The forth machine finally arrived on 10.10.2013.

2) I have not received either the free first time product or cups for any of the machines.

3) No training provided. I was sent an email from the "Importer" of the machines instructing me to "watch" a 9 step Youtube video on how to set up the machines.

4) I had repeatedly asked Salesperson (who is the single biggest LIAR I have ever encountered) Elliot Thomas for the procurement site information. I asked him at least a dozen times for the information and he ignored every request. I found out why yesterday. I received an email from Hot Vending Drinks which is a marketing company that is supposed to send me "locations" of companies/properties that are interested in having a coffee vending machine. I THEN HAVE TO CONTACT THESE COMPANIES AND SECURE THE PROCUREMENT DEAL. 1 800 Coffee has done nothing but lie to me with regards to procurement sites among many, many other things.

5) I have no idea who, what or when these machines will ever be delivered to a procured site.


This entire experience with Elliot Thomas and 1 800 Coffee has been a stressful nightmare. Elliot is the single most unethical, unprofessional person I have ever encountered. You can believe about 3% of what he tells you. The rest is lies, lies, lies and more lies. He also told me that these machines accept dollar bills, they DO NOT. I have no free first time product or cups, no procured sites, 8 extremely large crates taking up space in my residence and I AM OUT $15,000.00 TO 1 800 COFFEE AND ELLIOT THOMAS. DO NOT EVER DO BUSINESS WITH THIS COMPANY. They lie and fail to do as promised. I will probably have to pursue legal action for Breach of Contract. I also have on file a complaint with the BBB of New York. The complaint ID # is 9759050.

This report was posted on Ripoff Report on 10/11/2013 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-Coffee/East-Elmhurst-New-York-11370/1-800-Coffee-Elliot-Thomas-Breach-of-Contract-ans-Agreement-East-Elmhurst-New-York-1091200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Sent a used machine!

AUTHOR: Michael Hetherington - ()

 The nightmare continues. I have opened three of the four machines so far and these are the results;

 1) First machine will not fill with water and so I cannot program or use it.

2) Second machine will not heat up water and cannot use.

3) This is priceless, I was sent a used machine by Capital Vending Experts. There are used coffee grounds all inside the machine and is unuseable.

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#2 Author of original report

Elliot Thomas contiues his unprofessional and unethical ways.

AUTHOR: Michael - ()

 I sent Elliot Thomas another email inquring as to where my first time free product and cups were and after getting the BBB complaint I filled yesterday, he sent me a return email stating, "I have nothing else to say to you." What this unethical, unprofessional used car salesman does not realize is that the stated product and cups is on a written contract signed by Elliot Thomas and his failure to provide said product and cups is a Breach of Contract.

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