- Report: #209553
Report - Rebuttal - Arbitrate
Complaint Review: 1-800-flowers.com
1-800-flowers.com1800flowers.com Internet U.S.A.
1-800-flowers.com ripoff, false advertisement, deceptive practices, avoid at all costs New York Internet
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The second order was for my wife's 10th wedding anniversary. Flowers were supposed to be delivered to her place of work. When my wife came home empty handed I flipped. Called 1-800-flowers and they said they would have to call the florist.
Took them 6 hours to get back to me. Florist had delivered to the wrong address. Instead of delivering a new arraignment to my wife, it took two days and the flowers were almost dead. They refused to give me a refund but did offer me a certificate for 20% off of my next order. OK, second time maybe an accident.
This last time was total fraud and abuse. For my wife's birthday, I ordered the flower birthday cake with the chocolates, bear and balloon. The previous discount they previously sent me didn't work. I assumed that it had expired although there was no expiration date on it. The flowers were delivered at the end of the day after 7pm. The flowers were wilted, the $14.00 box of specialty chocolates were actually a $3.00 box of Pepperidge Farms caramels that you can purchase at your local Albertson's and they were half melted.
I called customer support and got the run-around with their automated service. Sent 3 e-mails and they never responded. Was finally able to get someone on the phone and they apologized about the delivery but did not offer a refund even though I asked. They offered me the 20% discount on my next order. I told them to shove it and that I am going to do my best to make sure everyone knows how bad a service they offer.
Take it from me, I wish I had heard about this site earlier. Do yourself a favor and visit a real florist. Do not use 1-800-flowers.con job..
This report was posted on Ripoff Report on 09/05/2006 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800-flowerscom/internet/1-800-flowerscom-ripoff-false-advertisement-deceptive-practices-avoid-at-all-costs-New-209553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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